Job Title:  Superintendent, Mail Processing

Job Description

The Superintendent, Mail Processing is accountable for the safe and efficient management of the total mail processing operation in a Mail Processing Facility so that service commitments, safety requirements and productivity standards are met. The Superintendent provides guidance and leadership to a team of supervisors and employees spread across all shifts and is responsible for all activities related to management of the workforce. He/she works with Production Control and Reporting (PC&R) and other Operations Support groups to ensure that processing equipment is being operated in accordance with approved methods and standards; and leads implementation of continuous improvement initiatives to improve service, to reduce costs and accident potential. Acts as the “voice of the company”, sharing performance expectations, business updates and results regularly with team members.

Job Responsibilities

Below are the main job requirements and responsibilities for the Superintendent, Mail Processing.

• Directs all mail processing operations to ensure that plant operating targets and production standards are met or exceeded.  Regularly conducts quality checks and analyzes production reports to assess efficiency of operations. Implements contingency plans when required to maintain productivity.

• Promotes and implements work place safety and health programs for their work unit. Coaches and directs Supervisors and employees on safe work practices in order to reduce accident frequency and severity; conducts investigations and inspections, and reports and follows up on accident incidences or unsafe working conditions.  Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job, participating in case review committee meetings as required. May chair or participate as a member of the local health and safety committee.

• Directs, coaches and provides guidance and leadership to supervisors and employees, promoting a respectful environment in the workplace.  Administers human resources processes such as staffing, performance management, disability management and attendance management.  Resolves staff issues, including disciplinary action if required.  Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement, including managing first level grievances.  Creates learning and knowledge transfer opportunities for assigned staff.

• Communicates to Supervisors and employees new or modified policies, regulations and procedures pertaining to the processing of mail. Champions continuous improvement initiatives and works alongside Supervisors to communicate change and respond to employee concerns

Job Responsibilities (continued)

• Develops and implements work schedules to ensure efficient and effective mail processing. Adjusts work assignments and schedules to meet fluctuations in workload.

• Identifies and recommends modifications in methods and/or equipment to improve production or reduce costs.  Reviews mail volume trends and considers their impact on future space and equipment requirements. Recommends acquisitions and relocation of operational equipment. Promptly responds to equipment failures, makes adjustments to meet scheduled deadlines, prepares a report and notifies the Area Production Control.

• Communicates frequently with other Operations representatives. Provides reports and updates on anomalies and circumstances that could impact service commitments.

• Participates in the planning, development and achievement of annual plant objectives.

• Manages the approved budget for his/her area. Forecasts, controls and accounts for processing and labour expenditures. Prepares and submits reports highlighting expenditures to date and any associated variances. Assesses Supervisors’ estimates of their budgetary needs.

Qualifications

Education

• High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)

Experience

• Minimum 2 years’ experience as a supervisor in mail processing OR Minimum 4 years’ experience managing a team within a unionized environment
• Working knowledge of Microsoft Office (i.e., understand the major features of each software application)   

Other Candidate Requirements

• Not Applicable

Assets

• Post-secondary degree/diploma

Other Information