Job Title:  Manager, Local Area

Job Description

The Manager, Local Area, develops and implements an effective long-term strategy designed to meet corporate, operational and local area objectives. This individual acts as a coach and mentor, develops high performance teams and achieves business growth by building and maintaining effective relationships throughout the community.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Local Area.

• Provides direction and leadership to a staff of front line employees through a team of team leaders resulting in excellence in customer experience. Promotes and maintains effective training, attendance management, occupational health and safety training. Fosters an environment that is conducive to employee engagement and satisfaction.

• Determines and implements the staffing complement required to operate and has the authority to hire, promote, assess discipline and release employees within their area of responsibility. Applies the Corporate performance management program. Identifies top talent in the organization and establishes pathways for developing future leaders.

• Contributes to the development of the Director’s fiscal year and long range business plans. Determines the allocation of budget for their area of responsibility. Develops and implements area business plans to achieve financial goals, service and delivery quality performance targets. Adjusts strategies and plans as required in response to budget performance. Implements effective financial planning and control mechanisms, in accordance with corporate policies and procedures, and monitors their implementation and use to ensure the establishment of sound financial practices.

• Consults and advises other Operational Managers on issues that affect overall operations. Works with dealers and the local Retail team on issues related to delivery of box mail, clearance of outlets and call for items. Manages all retail operations within the local area in order to meet operating and revenue target and overall profitability.

• Promotes and maintains good public relations throughout the service area. Develops customer plans and strategies to improve product and service delivery. Has authority to resolve and grant redress to customer complaints using judgment and discretion in making the appropriate decision.

• Administers Collective Agreements and resolves issues before a grievance is lodged by using judgment, common sense and situational leadership as well as building a relationship with Union and Association representatives resulting in a productive labour relations environment. Represents the Corporation at labour arbitration as required.

Job Responsibilities (continued)

• Analyzes local safety data, understands trends and develops best practices, strategies and plans to reduce accident frequency and severity in their area of responsibility. Coaches and provides direction to supervisors and employees on national work place safety and health programs resulting in a safe, healthy and respectful work environment. Participates in accident investigations, reviews and reports accident incidents.

• Chairs the local health and safety committee and has the decision making authority to resolve issues in a timely and efficient manner within corporate guidelines. Ensures safety inspections are conducted in accordance with legislated requirements and takes corrective action to rectify unsafe conditions.

• Identifies requirements, manages and resolves issues with contracted service providers, corporate facilities, equipment and vehicles.

• Manages all aspects of Retail Outlets (Corporate Post Offices and Dealers) within a District including: business growth, Sales, Merchandising, Customer Services, Operations integration and community relations, with a goal to achieve revenue, cost reduction and customer service targets.

Qualifications

Education

• Completed post-secondary education in a related field,

Experience

• 3-5 year’s progressive management experience with similar responsibility.
• 2 or more years’ experience in a supervisory role.
• At least 2 years of operations experience.

Other Candidate Requirements

• Proficient computer skills and competent with Microsoft Office programs.
• Excellent team building and leadership skills experience.
• Sound organizational, analytical, judgment and decision-making skills with proven abilities in problem solving.
• Solid interpersonal skills with an ability to build and maintain relationships.
• Strong oral and written communication skills.
• One or more years of experience in a unionized environment an asset.

Other Information