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Job Title:  Supervisor, Relief Kitchener - Temporary


Kitchener, ON, CA

Other Location(s):  Guelph, Cambridge, Waterloo
Employment Type:  Temporary - New
Language Requirements:  English Essential
Job ID:  65361
Employment Type:  Temporary - New
Job Details: 

Job Requisition Id: 65361  
Business Function: Plant Operations  
Primary City: Kitchener  
Other Location(s):Guelph, Cambridge, Waterloo  
Province: Ontario  
Employment Type: Temporary - New  
Employment Status: Term  
Language Requirement: English Essential  
Employee Class and Level: OP 01  
Number of Vacancies: 10  
Area of Competition:   
Posting Date (dd/mm/yyyy): 07/06/2021
Closing Date (dd/mm/yyyy): 13/06/2021

Job Description

The Supervisor is accountable on a relief basis for the safe and efficient management of the total mail processing operation within an assigned area so that plant operating targets and service and production standards are met during the assigned shift.  This includes Plant and Section operating targets, production standards, service, quality, and health and safety.  Provides guidance and leadership to employees and is responsible for all activities related to management of the workforce. 

Job Responsibilities

Below are the main job requirements and responsibilities for the Supervisor, Relief, Mail Processing.


  • Develops plans to meet daily/weekly/monthly goals, processing strategies, and employees required to meet service commitments.   Continuously monitors staffing level and workload and adjusts as necessary during the shift, taking into account the impact throughout the Plant.   Understands and works towards the goals and vision of operations such as productivity, customer service, cut-offs and quality.


  • Promotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts inspections and investigations, and reports and follows up on accident incidences or unsafe operating conditions.  Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job, participating in case review committee meetings as required. May participate as a member of the local health and safety committee.


  • Directs, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace.  Administers human resources processes such as staffing, performance management, disability management and attendance management.  Resolves staff issues, including disciplinary action if required.  Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement, including the management of first level grievances.  Creates learning and knowledge transfer opportunities for assigned staff.
Job Responsibilities (continued)
  • Evaluates current operational methods and procedures and recommends improvements to optimize operational efficiency.  Implements changes and communicates with support groups as required.


  • Controls and updates data for reporting systems to ensure all Plant data requirements are met. Analyzes daily productivity reports to determine problems and trends. Shares analysis and key indicator results with team.


  • Communicates frequently with the previous and post-shift Supervisors. Provides a brief “recap” of key activities performed and discusses any anomalies that occurred during the shift.


  • Promptly responds to equipment failures, makes adjustments to meet scheduled deadlines, prepares report and notifies Production Control and Reporting.


  • Maintains employees’ time and leave to ensure the accurate and timely pay for all employees. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role.


  • High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)



  • Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment
  • Working knowledge of Microsoft Office (i.e., understand the major features of each software application)


Other Candidate Requirements

  • Not Applicable



  • Post-secondary degree/diploma



Other Information

This is an anticipatory staffing search. The candidates will be placed on an eligibility list for future temporary and permanent opportunities.

 Temporary Assignments (3 months to 1 year)

Assignment may be in either Delivery or Operations

Shift work may be required

Safety Sensitive Positions
This position may be considered a Safety Sensitive position.


Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Leadership Behaviours
Decision Making 
– A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.


Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders

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