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Job Title:  Clerk, Sales Support

Location: 

Mississauga, ON, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  73487
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 73487   
Business Function: Sales   
Primary City: Mississauga  
Other Location(s):  
Province: Ontario  
Employment Type: Full-Time  
Employment Status: Term  
Language Requirement: English Essential  
Employee Class and Level: UPCEA03  
Number of Vacancies: 1   
Job Closing Date (MM/DD/YYYY): 29/10/2020

Job Description

The incumbent is responsible to provide essential administrative services such as receiving and reviewing information, performing data entry, updating databases as required and organizing meetings, visits, calls and/or training.  The job requires good knowledge of the commercial sales operation, major accounts, accounting procedures as well as the invoicing system.  The job also requires knowledge of policies, manuals, bulletins, contracts and various collective agreements to assist employees and management from their local area with issues pertaining to various employee programs including but not limited to staffing procedures, payroll, benefits and pensions as well as working knowledge of various corporate driven menu driven systems to provide accurate financial reporting. 

Job Responsibilities

Below are the main job requirements and responsibilities for the Clerk, Sales Support.

 

  • Supports First Line Sales Managers (FSLMs) by generating reports for one-on-one business reviews, Territory Management Plans (TMPs) quota setting and balancing and base adjustment requests, sales credit notes, performance improvement plans.

 

  • Gathers and compiles generic and non-generic volume contracts information from over thirty (30) sales representatives to determine downgrades or suppressions.  Based on the Reps’ decision, creates and distributes the downgrade or suppression letters and new pricing levels to customers.

 

  • Compiles and processes readily available information following pre-established guidelines.  Prepares and distributes various daily, weekly and monthly reports including call reports, warehouse reports.  Prepares spreadsheets and charts and maintains accurate and up to date information on various lists as required.

 

  • Maintains accurate records, assembles, analyzes and compiles information, statistics and reports, cross references all documents to ensure data accuracy and integrity (e.g., call logs, calendars).  Verifies various reports, identifies anomalies and ensures corrective actions are undertaken.

 

  • Verifies leave requests and, once approved, enters in SAP and records in on-line calendars.  Maintains and updates vacation and sick leave balances and reports any discrepancies.

 

  • Provides information and assistance to customers to resolve service failure problems and informs Sales Representative of actions taken.

 

  • Liaises with various functional groups, including opening tickets, (staffing, payroll, benefits, telephone, computer) on behalf of employees to obtain information, discuss employee problems and assist in resolving employee complaints.  This includes, but is not limited to pay problems, entitlement issues, incorrect sick leave balance, annual leave, pre-retirement leave, pension deductions.
Job Responsibilities (continued)
  • Opens and distributes mail to managers, representatives and other sections.  Manages all internal and external outgoing mail in accordance with established standards.

 

  • Greets and screens visitors, telephone callers; determines nature and purpose of call, answers general inquiries or refers to officers concerned; and/or takes messages as required.

 

  • Manages and maintains records for expenditures, assists in reviewing and analyzing expense reports and ensures information is properly recorded.  Enters travel expense claims, in accordance with travel policies.

 

  • Orders goods through e-procurement.  Liaises with various functional groups with respect to national contracts and supplier agreements; verifies supplier invoices against services provided, resolves discrepancies and ensures prompt payment of all invoices to external supplier.  This includes confirming receipt, confirming payment and distributing goods to employees.

 

  • Provides general office support including the creation and maintenance of administrative records, office filing systems, telephone directory, and conference room reservations.  Coordinates team calendar including organizing and scheduling meetings, conferences, training and related logistical requirements (e.g., invitations, bookings, etc.).

 

  • Prepares kits containing brochures, contracts, forms, updated rates etc. for customers. May be required to organize visits to mechanized plants.  Obtains details of the visit, forwards request to plant directors and provides product and service documentation to visitors.  Acts as resource person for on-site exhibits at Industrial business shows.

 

  • Acts as single point of contact with external suppliers regarding photocopier, fax machine, Pitney-Bowes, Bell Mobility and Kodak and all general equipment
Qualifications

Education

  • Completion of secondary school according to provincial standards or equivalent (GED) is required AND
  • Completion of post-secondary (College/University) course(s) in a related field is required.

 

Experience

  • 1-3 years of related work experience is required.

 

Other Candidate Requirements

  • Not Applicable
Other Information

Six months term position with the possibility of permanency or extension.

Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

 

Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.

 

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

 

Accommodation
If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.

 

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

 

Leadership Behaviours
Decision Making 
– A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

 

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders

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