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Job Title:  Technical Advisor

Location: 

Montreal, QC, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  Bilingual Imperative (BBBB)
Job ID:  8185
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 8185 
Business Function: Engineering 
Primary City: Montreal 
Other Location(s): 
Province: Quebec (CA-QC) 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: Bilingual Imperative (BBBB) 
Employee Class and Level: UPCET02 
Number of Vacancies: 1 
Position Reports To: Jean-Luc Bastien 
Area of Competition: Montreal  
Posting Date (dd/mm/yyyy): 28/02/2019
Closing Date (dd/mm/yyyy):28/03/2019
 

Job Description

The Technical Advisor applies engineering and technology skills and expertise in the development and support of production systems, processes and change requests for the Operations and Maintenance Communities, ensuring that quality assurance is achieved and all the changes conform to audit standards and Canada Post processes.

 

Job Responsibilities

Below are the main job requirements and responsibilities for the Technical Advisor.

 

  • Monitors day-to-day performance of national mail processing systems and provides ongoing support to ensure that service level agreements are met.

 

  • Develops technical documentation and troubleshooting guides.  Identifies and resolves system problems with the users and technical support groups.

 

  • Oversees enhancements to existing production systems and processes by establishing priorities and timeframes, reviewing and approving the acceptance criteria, and ensuring all change initiatives conform to audit and control standards, as well as Canada Post processes.

 

  • Analyzes all aspects of technological change as it relates to various corporate systems and processes and ensures that management is advised of its impact.

 

  • Reviews system change proposals provided by project teams and contractors to implement the optimal technical solution to meet Canada Post’s needs.

 

  • Manages the collection of data from production and performs data analysis required for various projects to identify system issues, propose corrections and improvements or conduct related studies.

 

  • Collaborates with other functional teams (such as Process Engineering, Operations, and Engineering Field Services) to develop and document change requests for vendors to resolve operational issues and implement process improvements.

 

  • Creates and executes a plan to integrate, deploy, test and validate vendor initiated system changes prior to delivery to operations.

 

  • Researches new technology that relates to systems and processes and recommends changes to production systems which will benefit from the advancements.

 

Job Responsibilities (continued)

  • Manages the collection of data from production and performs data analysis required for various projects to identify system issues, propose corrections and improvements or conduct related studies.

 

  • Collaborates with other functional teams (such as Process Engineering, Operations, and Engineering Field Services) to develop and document change requests for vendors to resolve operational issues and implement process improvements.

 

  • Creates and executes a plan to integrate, deploy, test and validate vendor initiated system changes prior to delivery to operations.

 

  • Researches new technology that relates to systems and processes and recommends changes to production systems which will benefit from the advancements.

 

  • Performs technical reviews and evaluations of vendor solutions to evaluate their feasibility and fit into Canada Post processes and systems.

Qualifications

Education

  • A University degree in a related field e.g. a Bachelor of Engineering.
  • Designation and or certifications programs may be required.

 

Experience

  • 4-6 years of related work experience is required.

 

Other Candidate Requirements

  • Adept at preparing technical documentation, including change requests, control system and process design.
  • Knowledge of mail processing system and Corporate systems and processes.

 

 

 

Other Information

 

Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


Accommodation
If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Leadership Behaviours
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.


Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.


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