Share this Job

Job Title:  Analyst, Credit Assessment and Monitoring


Ottawa, ON, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  Bilingual Imperative (CCCC)
Job ID:  14644
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 14644  
Business Function: Finance  
Primary City: Ottawa 
Other Location(s): 
Province: Ontario (CA-ON) 
Employment Type: Full-Time 
Employment Status: Term 
Language Requirement: Bilingual Imperative (CCCC) 
Employee Class and Level: UPCEA06 
Number of Vacancies: 1  
Job Closing Date (dd/mm/yyyy): 31/01/2019

Job Description

Reporting to the Manager, Credit Management, prevents and minimizes financial risk/losses stemming from credit sales through detailed credit assessments and monitoring of Canada Post’s larger and more complex commercial and retail customers.  Assists in the development of credit assessment procedures and methods for identifying medium and high-risk customers. Establishes credit limits in line with corporate business practices and rules. Implements and maintains an efficient system for gathering and reporting information to ensure completeness, accuracy and timeliness of credit account set-up, maintenance and monitoring.

Job Responsibilities

Below are the main job requirements and responsibilities for the Analyst, Credit Assessment and Monitoring.


  • Performs detailed credit assessments of new and existing commercial and retail (franchises) accounts by analyzing both internal and external credit related information.  Review and analyze credit reports, bank credit reports and financial statements in order to determine and analyze financial ratios to assess the customer’s ability to pay its debts.  Obtain financing when required.  Prepare and submit for approval comprehensive customer credit assessment reports which include analysis of results, recommendation to decline or grant credit according to internal approval levels, account risk code and security requirements.  Determines and assigns consolidation numbers to customers (legal entities) and customer accounts for analysis and monitoring purposes.


  • Monitor existing customers, which have been identified as medium or high risk by analyzing internal sales related data such as Days Sales Outstanding, Aging of Customer’s Accounts Receivable (AR) and percent over/under credit limit.  Utilize risk assessment models to track changes to the risk indicator measures, and regularly reviews D&B and Equifax reports.


  • Makes timely recommendations regarding medium and high-risk customer accounts, credit limit reductions, holding orders and refusal to accept mail at the RVU, Sales Action Centres and Postal Outlets, paydowns, risk code changes and actioning security.


  • Negotiate as required with the customer and Sales personnel, methods of payment security requirements and credit limit amount.  Obtains agreed upon security (letter of credit, funds on deposit, guarantees), by working directly with the customer and the customer’s bank.


  • Communicates approved credit related information to all concerned and as required, to the customers, Credit Management Group (CMG) account analysts, RVU, Retail, and Sales.


  • Update and maintain customer’s credit related information in SAP and Client Vision.

Job Responsibilities (continued)

  • Makes customer contact either by telephone or by electronic communication in order to discuss and resolve concerns or questions relating to the credit decision.


  • Follows business news and changes in economic conditions and determining if this affects a customer’s credit worthiness. Recommends to managers whether existing accounts, credit restrictions and security should be continued, amended, or cancelled.


  • Maintains an ongoing working relationship with the collection agency; provides the agency with delinquent information required for collection activities; reviews 3rd party collection performance and follows with the 3rd party as required to ensure all outstanding balances are paid in full; prepares write offs to bad debt.


  • Process ownership and legal name changes for retail and commercial customers.  Determines whether a credit re-assessment is warranted, and if so, proceeds with the re-assessment.


  • Assist in the development of credit assessment procedures, in establishing effective methods of identifying and monitoring medium and high-risk customers.


  • Prepare weekly and monthly statistics for the Credit Management Department. 


  • Performs other related duties as required.



  • Post-secondary diploma in accounting or a relevant business program



  • 1 to 3 years of experience in credit assessment (reviewing and analyzing credit bureau reports, bank credit reports and financial statements) and monitoring in a large, complex organization
  • 1 to 3 years of experience in accounting or receivables management
  • 1 to 3 years of experience working with SAP in the credit and/or accounting/receivables functions


Other Candidate Requirements

  • Experience with Windows operating systems using MS Excel, MS Word or MS Office and Internet Search   

Other Information

One year term, with possibility of extension or permanency.


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.


Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Leadership Behaviours
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.

Job Segment: Credit, Credit Analyst, Bank, Banking, ERP, Finance, Technology