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Job Title:  Manager, Technology Support


Ottawa, ON, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  15875
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 15875 
Business Function: Engineering 
Primary City: Ottawa 
Other Location(s): 
Province: Ontario 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: English Essential 
Employee Class and Level:  
Number of Vacancies 1 
Job Closing Date (dd/mm/yyyy): 22/02/2019

Job Description


Reporting to the Director of National Mail Processing Systems, and leading a team of technical staff, the Manager’s focus is to design, develop, implement, manage and maintain a portfolio of engineering operations systems to ensure full functionality of mail processing equipment. Provides technical expertise to Lines of Business, Process Engineering, and Engineering Maintenance during development and implementation of corporate strategic initiatives.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Technology Support:


  • Develops technical initiatives to enhance the performance and functionality of national mail processing equipment. Manages a cross-functional team throughout the software development lifecycle and conducts analysis for cost benefit, impact on stakeholders and risk.


  • Manages equipment suppliers for implementation of new projects and ongoing system maintenance related to mail processing equipment and applications. Leads acceptance testing and interfaces with field operations for implementation. Prepares and maintains project schedules, budgets and status reports.


  • Works closely with key stakeholders to define and prioritize corporate and customer needs. Provides subject matter expertise on mail processing technology to internal clients such as Marketing, Sales, Engineering, InnovaPost and external clients such as customers and equipment suppliers.

Job Responsibilities (continued)

  • Responsible for commissioning and decommissioning of systems, service level monitoring, incident management and disaster recovery planning and readiness; development, maintenance and release authorizations of engineering technical specifications and documentation.


  • Creates technical sections of Requests for Proposals, including functional specifications, testing methodologies, and identification of required legislative standards. Develops evaluation criteria; participates in evaluation of bids and selection of preferred supplier. 


  • Evaluates potential application software to be used by the Engineering community; controls the budget and distribution for selected products. Maintains awareness of new technologies and software and co-ordinates seminars for CPC stakeholders.


  • Supervises technical staff and ensures their continuous development through coaching, training and pro-active performance management.



University Degree in Computer Science, Computer Engineering, Management of Information Systems or a related field.



  • At least 5 years of work experience demonstrating mastery of the software development lifecycle, use of quality assurance concepts and vendor management skills
  • Minimum 3 years of people leadership experience


Other Candidate Requirements

  • Effective problem solving, conflict resolution, time management, troubleshooting and project management skills
  • Demonstrated experience communicating cross-functionally and across management levels
  • Proven ability to manage a technical team and sustain employee engagement
  • Exceptional technical writing skills that would include preparing statements of work and system change requests
  • Occasional travel will be required
  • Experience with embedded systems is considered an asset
  • Bilingualism in English and French is also an asset

Other Information


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Our Leadership Behaviours 
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things. 

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.

Job Segment: Information Technology, IT Manager, Technical Support, Engineer, Embedded, Technology, Engineering