Share this Job

Job Title:  Officer, Addressing and Delivery Policies and Programs


Ottawa, ON, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  Bilingual Imperative (BBBB)
Job ID:  15020
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 15020 
Business Function: Operations Support 
Primary City: Ottawa 
Other Location(s): 
Province: Ontario (CA-ON) 
Employment Type: Full-Time 
Employment Status: Term 
Language Requirement: Bilingual Imperative (BBBB) 
Employee Class and Level: CPMGA01 
Number of Vacancies 1 
Job Closing Date :19/12/2018 

Job Description

The Officer, Addressing and Delivery Policies and Programs is accountable for monitoring, researching, and recommending addressing and delivery methods and policy as well as identifying changes to produce operational efficiencies and improved customer service. 

Job Responsibilities

Below are the main job requirements and responsibilities for the Officer, Addressing and Delivery Policies and Programs.


  • Prepares and maintains national strategy papers on addressing and / or delivery planning issues, such as civic addressing, coding/addressing strategies, and communications strategies, including sensitive information for senior management approval.


  • Develops procedures and tools, for regional employees that are required to ensure the implementation of Address Management strategies, in conjunction with national procedures and systems such as the Address Management System.


  • Provides strategic coding and addressing support to Regional Delivery Services organizations.  Provides analysis and advice to the Regions on processes to follow as well as supporting tools.


  • Reviews and analyzes grievances regarding delivery mode to determine if the delivery policy was applied correctly.  Determines if a delivery mode for a particular point of call/ area is correct.  Presents situation, rationale, and final decision to respective unions at Head Office consultations. 


  • Develops and maintains national civic address implementation procedures to be implemented in conjunction with or without external addressing initiatives.

Job Responsibilities (continued)

  • Organizes and facilities the Delivery Services Review Committee (DRSC). Recommends DRSC structure and procedures to the Manager.   Ensures that national direction, including the direction of the DSRC, meets the needs of regional employees, and confirms that regional employees have adequate training, procedures, and other tools to properly plan and execute addressing and delivery initiatives.


  • Reviews all cases to be presented to the DSRC with reference to the Delivery Policy and other initiatives that CPC is involved in.  Analyzes impacts and presents cases and accompanying recommendations to the DSRC.  Debriefs stakeholders on DSRC decisions and/or directives. 


  • Develops, deploys, and delivers all new Delivery policy, process, and procedural training to Regional Delivery groups as well as to national project teams whose work is impacted by changes (e.g. RSMC Safety Project).


  • Defines, develops and recommends performance metrics for addressing and / or delivery programs and defines what Address Management information should be collected and maintained in corporate information systems.



  • Completed post-secondary, preferably in Business Administration or a related field OR a combination of equivalent professional experience and training



  • 2 to 3 years of relevant functional experience.
  • Experience preparing strategic documents and / or policies and customer communication.
  • Experience working on mid-to-large scale projects encompassing system / product / process changes.
  • Experience in Change Management or familiarity with Change Management methodologies.


Other Candidate Requirements

  • Proficient computer skills and competent with Microsoft Office programs.
  • Strong oral and written communication, analytical, and customer service skills.
  • A successful background in Customer Relationship Management including sales and service would be an asset.
  • Familiarity with data analysis techniques and systems.


Other Information


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Our Leadership Behaviours 
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things. 

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.

Job Segment: Information Systems, Relationship Manager, CRM, Data Analyst, Technology, Customer Service, Bilingual, Data