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Job Title:  Officer, Delivery Planner

Location: 

Ottawa, ON, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  14707
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 14707  
Business Function: Engineering  
Primary City: Ottawa 
Other Location(s): 
Province: Ontario (CA-ON) 
Employment Type: Full-Time 
Employment Status: Term 
Language Requirement: English Essential 
Employee Class and Level: OP 02 
Working Hours:
Number of Vacancies: 1  
Salary: 
Job Closing Date (dd/mm/yyyy):18/01/2019

Job Description

Under the direction of the Officer, Delivery Services contributes to safe and cost effective delivery mode and addressing solutions for Canada Post and its customers for designated area of regional operations. This includes providing first level guidance and direction during the planning and implementation of all new and updated delivery services.

Job Responsibilities

Below are the main job requirements and responsibilities for the Officer, Delivery Planner.

 

  • Monitors growth projections in designated communities, and contributes to the development of addressing and delivery plans. Uses the growth management system (MIS) to create work orders and manage costs for third party supplier of CMB equipment.

 

  • Participates in the planning and management of the implementation for new points of call, including assigning addresses and delivery modes, and transfer points while mindful of safety, cost effectiveness and public concerns. Recommends site locations and street furniture and equipment needs, and oversees logistics of new site installations.

 

  • Works with contractors and suppliers to ensure high quality and timely completion of work. Inspects work and recommends certification of completion for new site installations.

 

  • Participates in national delivery service projects, contributing to managing change within Canada Post, and with contractors, customers and government officials. This includes addressing changes, logistics planning for equipment conversions, communications and implementation.

Job Responsibilities (continued)

 

  • Projects professional service standards and ensures customer experience is a priority when investigating and resolving service issues and complaints.

 

  • Stays current with Corporate Address and Delivery Planning policies, and works to educate local postal officials on addressing and delivery procedures, reporting compliance, and roles and responsibilities.

 

  • Provides Address Management System expertise to support regional operational planning and problem solving. Ensures the timely update and integrity of data in the Address Management System, and provides advice and guidance in its use.

 

  • Gathers data on municipal and commercial business and development plans and projects and provides input to the operational planning process.

Qualifications

Education

  • High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)

 

Experience

  • Minimum 2 years’ experience as a supervisor in collection and delivery/transportation OR Minimum 2 years’ experience in delivery logistics PLUS Minimum 2 years’ experience in client relations/customer service
  • Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

 

Other Candidate Requirements

  • Interest in process and system improvement through working with IT development staff
  • Understanding of business process quality and metrics
  • Flexible approach to work and ability to adapt to a dynamic work environment
  • Possess a valid permanent driver’s license (no graduated or temporary license)
  • Have a satisfactory safe driving record per CPC’s Driver Safety Program , which includes:

a) Have not received more than 2 moving violations in last 3 year

b) Have not had more than three demerit points assigned in one single violation

c) Have not had license suspension or prohibition of any kind in last 3 years

 

  • Frequent/extensive travel away from the home office or home region, which may include the need for overnight stays in hotels
  • Extended travel to remote areas may also be required
  • The availability to change working hours to meet external customer needs.

 

Assets

  • Post-secondary degree in Urban/Municipal planning
  • Working with and managing large budgets
  • Regular Forecasting and planning of equipment and resources
  • Knowledge of application development user experience recommendations

   

   

Other Information

 

Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

 

Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


Accommodation
If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Leadership Behaviours
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.


Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.


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