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Job Title:  Officer, National Revenue Protection

Location: 

Ottawa, ON, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  Bilingual Imperative (BBBB)
Job ID:  18282
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 18282 
Business Function: Finance 
Primary City: Ottawa 
Other Location(s): 
Province: Ontario 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: Bilingual Imperative (BBBB) 
Employee Class and Level: CPMGA01 
Number of Vacancies 1 
Job Closing Date (dd/mm/yyyy): July 28, 2019

Job Description

The Officer plans, organizes and undertakes activities to provide support to National Induction Network and Revenue Protection to ensure consistency in mail and parcel deposit procedures and policies that meet customer needs, that align to operational capabilities and that ensure revenue protection for Canada Post. Using data analytics and interactions with appropriate functions (i.e. Lines of Business, Retail, Operations, Engineering etc.) the officer will identify business problems and provide insight into revenue assurance opportunities as well as find solution recommendations for relevant induction and revenue protection issues brought forward by the field or Head Office. The Officer promotes sound financial practices by promoting accountability for results through clear and concise communication, training, issue resolution and operational reviews.

Job Responsibilities

Below are the main job requirements and responsibilities for the Officer, National Revenue Protection.

 

  • Develops, and provides clear communication of Canada Post priorities and expected results to support the protection of Canada Post’s revenues.  Utilizes and maintains the national communication tools to notify all field and H.O. personnel regarding any changes or issues with products and processes.  Manages user list and control access to acceptance and verification systems.

 

  • Analyzes, researches and resolves issues and problems pertaining to mail and parcel acceptance and verification through liaison with appropriate H.O. functions (i.e. Lines of Business, Credit Management Group, Retail, Operations, and Engineering etc.) and in conjunction with induction sites.   Participates in the evaluation, audit and corrective action of the acceptance and verification work performed by employees and clients.  Provides action reports to the executive for approval.
     
  • Supervises, coaches and provides leadership to a team engaged in the resolution of order defects created by induction sites from Commercial Customers’ mailings. Fosters a positive work environment and is accountable for end-to-end team leader responsibilities. Actively promotes the Corporate Values and Leadership Behaviours and team members’ engagement, motivation and involvement.

     
  • Develops, and maintains training packages and material for the National Induction Network to improve their operations.  Participates in corporate initiatives which will impact verification and acceptance business and employees, providing tools to increase their performance and knowledge.  Provides training and expertise to acceptance and verification personnel.

 

  • Review and analyses all change request proposals and provides feedback and approval with regard to impact on acceptance and verification or revenue recuperation.

Job Responsibilities (continued)

  • Develops and analyses acceptance and verification reports to identify issues and prepare executive briefing package on trends and performance.  Assesses acceptance and verification goals and performance to determine shortfalls and assist team leaders with corrective action.  Participates in fraud/theft investigations by providing assistance to Corporate Security and Investigations as required.

 

  • Conducts periodic review of national induction strategy. Analyses results, prepares recommendations and obtain executive approval to implement changes.

 

  • Analyses, reviews and researches specifications and procedures for new products to identify process implications and potential impact on acceptance and verification. May be required to develop, maintain and improve acceptance and verification procedures, manuals and other documentation. May be required to coordinate communication between the regions by chairing monthly conference calls.

 

Qualifications

Education

  • University degree or College Diploma in Business, MIS or related fields

 

Experience

  • 2 to 4 years of relevant analytics experience in finance, operations or digital environment
  • Extensive knowledge and use of Excel, Access and Power-point
  • Ability to build an analytical plan based on a business issue (i.e., data needed, sources of information, methods used, model type needed, etc.)
  • General knowledge of SAP-R3 and Event Manager is an asset
  • Superior problem solving and analytical abilities
  • Experience / knowledge with SQL or Tableau (writing queries, extracting or validating data) is an asset
  • Good knowledge of Canada Post’s Commercial products and services is an asset

 

Other Candidate Requirements

  • Proficient computer skills and competent with Microsoft Office programs
  • Strong written and verbal communication, analytical, and customer service skills
  • Highly motivated and team oriented
  • High performance potential
  • Innovative and adaptable to change

 

Other Information

 

Safety Sensitive Positions
This position may be considered a Safety Sensitive position.


Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.

 

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

 

Accommodation
If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.

 

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

 

Our Leadership Behaviours 
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things. 


Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.


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