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Job Title:  Officer, System Design and Support


Ottawa, ON, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  18169
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 18169 
Business Function: Finance 
Primary City: Ottawa 
Other Location(s): 
Province: Ontario 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: English Essential 
Employee Class and Level: CPMGA01 
Number of Vacancies 3 
Job Closing Date: 31 /07/2019

Job Description

Plans, coordinates, and manages the development of financial systems projects and/or change requests.  Manages programmer analysts and contracts on projects, systems development and programming.  Ensures quality assurance is achieved and all system changes conform to operations standards.  Analyzes all aspects of technological change as it relates to financial systems and ensures that management is advised on its impact.

Provides information system expertise and other support to Corporate in providing to senior executive and functions involved consistent and readily available reference authority for obtaining/validating all financial, statistical and other factual information pertaining to the Corporation and its activities.

Leads the analysis, design, development and implementation of computerized databases and information systems required to support the operations and to ensure that all databases and reports are constantly updated to reflect current information.

Job Responsibilities

Below are the main job requirements and responsibilities for the officer, systems design and support:


- Manages and coordinates financial systems projects/enhancements progress.

  • Leading in the analysis of specifications from financial users.
  • Reviewing proposal provided by the project team and programmer analysts and implementing the optimal technical solution.
  • Reviewing and adjusting projects/enhancements priorities in accordance with operational users requirements.
  • Reporting projects/enhancements issues to management on timely basis developing project plans, providing cost estimates, resource estimates, and time frames.
  • Leads the specification of information system requirements and information system development activities as they relate to the transfer of data, its maintenance, and retrieval and its direct access by the user.


- Supervises enhancements and provides ongoing support to existing production applications.

  • Establishing priorities and time frames for application testing and enhancements for the function.
  • Reviewing and approving the acceptance criteria for the testing and installation of system changes into production.
  • Coordinates data collection activities by defining data and access requirements from functional, system and other corporate authority sources.  Manages, develops and implements processes and procedures to ensure that required data is provided on a periodic and timely basis; ensuring that all systems and documents are approximately updated to reflect current information and that information retained is appropriately supported in terms of definitions, sources, update, etc.
  • Leads and coordinates user support activities relating to the financial system which includes, documentation, training, hotline support, etc.
  • Identifying and resolving system problems with the users and technical support groups.
  • Establishing operational requirements/standards for the service level agreements as new systems are installed into production.


Job Responsibilities (continued)

- Provides technical support and direction to programmer analysts and contractors on project analysis, systems development, and implementation of financial systems projects.

  • implementing the strategy and direction to the project team and programmer analysts.
  • ensuring the hardware and software solution will efficiently meet the objectives of the project.
  • monitoring project time frames and coordinating changes in the system specifications.



  • Post-secondary education in Business or a related field
  • Enrollment in or completion of a Finance, Project managment or other relevant professional designation (ie: CPA CFE, PMP designation is an asset.


  • One to three years’ experience in an environment focused on financial process and system improvements

Other Candidate Requirements

  • Experience with process mapping and system testing and creating process documentation, metrics and business requirements
  • Demonstrated understanding and work experience in database management, integration, analysis and reporting software, tools and technologies using:

-Excel at an Advanced level, required

- Access, an asset

- ERP SAP, an asset

-Winshuttle Foundation, an asset

  • Presentation and graphics programs such as PowerPoint and Visio, an asset
  • Sound judgment and decision making abilities
  • Highly influential with good negotiating abilities
  • Strong customer service orientation
  • Adept at information gathering and project execution
  • Excellent communication skills
  • Strong problem solving and team working abilities

Other Information


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Our Leadership Behaviours 
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things. 

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.

Job Segment: Programmer, ERP, Information Systems, SAP, Database, Technology

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