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Job Title:  Specialist, Employment Equity and Human Rights


Ottawa, ON, CA

Other Location(s):  Toronto or Ottawa where the successful candidate resides
Employment Type:  Full-Time
Language Requirements:  Bilingual Imperative (BBBB)
Job ID:  112121
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 112121 
Business Function: Human Resources 
Primary City: Ottawa 

Other Location: Toronto
Province: Ontario 
Employment Type: Full-Time 
Employment Status: Temporary, 18 month temporary assignment with possibility of extension or permanency.  
Language Requirement: Bilingual Imperative (BBBB) 
Employee Class and Level: CPMGA01 
Number of Vacancies 1 
Job Closing Date : 07/05/2021

Job Description

Under the functional direction of the Director Employment Policies and Program, and reporting directly to the Manager, Human Rights and Employment Equity (Head Office), the Specialist responds to internal and external inquiries, and provides guidance related to Human Rights and workplace conflict to management staff and employees in the region. Additionally, the Specialist tracks and analyses regional conflict, and is proactive in identifying areas of focus, recommending and deploying solutions. The Specialist participates in the development and implementation of regional and national programs and initiatives, including training, process improvements and conflict management strategies. Working with regional Canadian Human Rights Commission resources, internal Labour Relations, Human Resources, and Operations, the Specialist maintains a network of resources on an ongoing basis to ensure complaints are addressed considering all appropriate aspects.  Additionally, the Specialist is a regional resource and contact for compliance policy and programs overall, as required considering the varying needs of each region.   The Specialist also investigates formal and internal Human Rights complaints, prepares investigation reports and findings, facilitates dispute resolution and settlements, coaches regional operators on managing conflict, and delivers prevention training and awareness programs.

Job Responsibilities

Below are the main job requirements and responsibilities for the Specialist Human Rights and Employment (Head Office).


  • Responds to complex enquiries from and provides information to employees, management, unions and associations, federal regulators, on human rights and employment equity issues, the investigative process, and conflict resolution process, and possible outcomes, as well as process requirements, timing, past precedents and jurisprudence.
  • Undertakes frequent reporting activities with research and analysis as required, and provides proactive advice and support in the development, implementation and monitoring of Human Rights and Employment Equity national strategies and plans.
  • Analyzes and prepares human rights and employment equity reports, presentations, briefing notes on an ongoing or adhoc basis as required (for Senior Management, Board and other Committees, Canadian Human Rights Commission (CHRC), Employment and Social Development Canada (ESDC), and other internal and external stakeholders as required.)
  • As required, independently conducts time-sensitive impartial investigations and analysis for human rights (formal and internal), general harassment and/or violence in the workplace complaints. Gathers and examines confidential documentary and testimonial evidence, determines findings, facilitates the early resolution of complaints where possible and writes investigative reports, in compliance with legislated requirements under the Canadian Human Rights Act, the Employment Equity Act, Canada Labour Code, and the standards, policies and processes of the corporation, including its collective agreements.
  • Acts as the subject matter expert in creating training and awareness, in collaboration with Learning and Development, of employment equity, human rights, and conflict prevention policies and programs by participating in the development and delivery of Human Rights and Employment Equity programs and initiatives, including training content development for management and employees.
  • Coordinates regular meeting management with internal and external stakeholders, and union meetings with bargaining agents, writing formal meeting minutes, and ensuring follow-up with multiple stakeholders.

Job Responsibilities (continued)

  • Takes part as required in the development, delivery, reporting and evaluation of national human rights programs and special projects, and assists in the development and management of the budget.
  • Analyzes overall complaint and conflict activity from the regions, and makes national prevention and mitigation recommendations through reporting to management.
  • Maintains administration and advancement of the national human rights complaint case management system, and ensures all complaint activities are tracked and up to date and creates frequent reports from the case management system.
  • Facilitates the negotiation process to achieve resolution of disputes, including recommendations on terms of settlement as appropriate, considering the interests of the parties and exposure to risk for the corporation. Recommends continuance or discontinuance of the process, tracks and oversees the implementation of settlement agreements.
  • As required, consults on policy and process, and supports national and regional initiatives for compliance programs overall, such as supporting the development of policies, practices and processes.
  • Keeps current on relevant human rights and employment equity legislation, jurisprudence, relevant areas of the collective agreements and corporate human rights and employment equity programs. Maintains regular collaboration with regional and national resources, particularly within the CHRC, other federal agencies, Health and Safety, Labour Relations and Human Resources.


• University degree in a relevant field such as Law, Human Resources, or Conflict Resolution, in combination with extensive related experience

• 2+ years of relevant functional experience in the area of managing human rights in an employment and business context
• 2+ years of experience in a large and complex organization (ex: national in scope with customers)
• 1+ year of experience of collaboration in a unionized environment.

Other Candidate Requirements
• Knowledge of relevant federal legislation and regulations (ie: Canadian Human Rights Act, Employment Equity Act, Canada Labour Code (Occupational Health and Safety, Harassment in the workplace), Accessible Canada Act, etc.) and familiarity with Privacy Act requirements.)
• Knowledge of investigation and alternative dispute resolution (ADR) principles for conflict resolution.
• Strong written and communication skills, and ability to negotiate.
• Interpersonal skills with an ability to build and maintain relationships.
• Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving and providing business solutions to internal clients.
• Proficient computer skills and competent in Microsoft Office Programs.

Other Information

Canada Post is an equal opportunity employer and welcomes interest from all qualified applicants. To address areas of representation from equity seeking groups, priority will be given to Indigenous candidates and persons with disabilities. To ensure these diversity assets are recognized, we encourage all equity seeking candidates self-identify on the application.  


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Our Leadership Behaviours 
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things. 

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.

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