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Job Title:  Manager, User Experience


Toronto, ON, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  16096
Job Details: 

Job Requisition Id: 16096 
Business Function: Digital 
Primary City: Toronto 
Other Location(s): 
Province: Ont. - GTA 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: English Essential 
Employee Class and Level: CPMGA02 
Number of Vacancies 1 
Job Closing Date : 03/03/2019

Job Description

The Manager, User Experience leads the design on a variety of projects focused on customer-facing digital applications. Advocates for our users in strategic and tactical discussions, incorporating business requirements and technical constraints into an optimal user experience. Collaborates with product owners and other key stakeholders to deliver a unified, cohesive user experience across our suite of digital applications and self-serve tools that support and reinforce Canada Post’s vision, brand, and business growth.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, User Experience.


  • Collaborating closely with experts in Products and Services, leads the ideation and design of the user experience for all customer-facing digital applications, from concept to final product.  


  • Leads the interaction design processes, from sketching to prototyping, and facilitates collaborative design discussions, advocating for best-in-class user experiences. Facilitates discussion with key stakeholders to gain agreement on proposed designs and provides input to the technology team in translating the UX vision into a functional user experience.


  • Manages or contributes to UX research initiatives such as field research and usability testing. Evaluates and reports on findings and recommends and implements improvements with an eye to ensuring the continued optimal user experience.

Job Responsibilities (continued)

  • Engages product owners, developers, the executive team, and others across the organization to build awareness and understanding of the benefits of UX and drive further revenue growth.


  • Contributes to the evolution of our growing practice; leads the Design Community of Practice and contributes to the development of the Canada Post Design System.


  • Leads a team of professionals in a manner that promotes corporate values and leadership behaviours. Engages and coaches team members, enables them to optimize their role and contribution to the business and provides opportunities for professional development.



  • College or University degree in Design, HCI, or another related discipline. In lieu of degree, relevant combination of education and industry experience.



  • 6 to 7 years’ experience as a senior member of a design team
  • 2 to 3 years’ experience leading design teams
  • Portfolio of UX-focused work samples for web and mobile applications
  • Experience with user-centered design patterns and methodologies


Other Candidate Requirements

  • Deep knowledge of current design and technology trends and a demonstrated ability to parse industry trends and turn them into realistic solutions that fit the organization
  • Knowledge of modern development methodologies and front-end frameworks
  • Ability to work in a rapidly changing, high-growth environment
  • Ability to manage multiple and competing work priorities, demands and changes
  • Ability to work closely with stakeholders and communicate effectively
  • Committed to learning and expanding professional and technical knowledge
  • Familiarity with Canada Post’s website, services and business goals



Other Information

Management employees who reside outside the geographic area of competition are invited to apply provided that no relocation is required OR the employee is willing to pay for their own relocation


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Our Leadership Behaviours 
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things. 

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.

Employment Type:  Full-Time

Job Segment: User Experience, Front End, Research, Technology