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Job Title:  Supervisor, Mail Operations - Indigenous Person or Persons with Disability - Calgary


Calgary, AB, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  166849
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 166849   
Business Function: Delivery Operations   
Primary City: Calgary  
Other Location(s):  
Province: Alberta  
Employment Type: Full-Time  
Employment Status: Permanent  
Language Requirement: English Essential  Mi’kmaq is considered an asset
Employee Class and Level: OP 01  
Working Hours: 40 hours/week

Salary: $66,269 annually
Number of Vacancies: [[numberOpenings]]   
Job Closing Date (MM/DD/YYYY):04/16/2023


Canada Post aims to staff this position with a qualified Indigenous person (First Nations, Metis or Inuit)] OR person with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.


Canada Post reserves the right to verify the Indigenous identity of the successful candidate.


Job Description

Canada Post is building its next generation of leaders through the most exciting period in our history. And you can be part of it.

We deliver billions of items to Canadians each year - but we're really in the people business. As a Supervisor, Operations Relief, you will play an important role in this. You will lead, coach and inspire teams of unionized employees, and some contractors, making deliveries in urban, suburban and rural areas.

Are you a front-line leader dedicated to customers and to the success of the people you lead? The role of Operations Supervisor could be perfect for you if you:
•    are well-organized and able to multi-task and meet urgent deadlines
•    communicate clearly, and like to lead and develop people, work with teams, and collaborate
•    thrive in a challenging, fast-paced environment
•    can think on your feet, and solve problems to get results. 

Job Responsibilities

What will you do?

•    You will lead, coach, train, and direct employees to ensure we keep our commitment to our customers.
•    You will oversee the daily delivery or processing operation of one or more teams, setting daily priorities and executing on our service commitments.
•    You will manage and improve productivity by analyzing daily reports, sharing results with team members, resolving issues and implementing best practices.
•    You will monitor and promote safe work practices, conduct safety investigations, and follow up on incident reports while overseeing return-to-work and accommodation of employees.
•    You will resolve staff issues and take appropriate action, if required. This involves consultation with Labour Relations and/or the union that represents employees in our depots and plants.


What is required?

•    High School Diploma or provincial equivalent (GED)
•    Minimum 1 year of experience managing a team OR minimum 2 years' experience working in a unionized environment
•    Working knowledge of Microsoft Office
•    A willingness to work shifts and weekends


These help, too!

•    Experience working in a customer service role
•    Experience working in a plant or warehouse environment
•    Full driver's license
•    A post-secondary education

In return, we offer:
•    an opportunity for a career rather than a job (we often promote from within)
•    an attractive, competitive salary
•    comprehensive benefits, including dental, extended health, vision and hearing, disability and life insurance
•    three weeks of vacation with additional leave options
•    a generous defined contribution pension plan

Other Information

Today's Canada Post - Canada Post is an e-commerce powerhouse, delivering billions of items each year. We help small businesses grow. We enrich lives in remote communities. We connect Canadians with each other and to the rest of the world. And we do all this by providing residential and business customers with the best possible delivery experience in the country.

With an established record of promoting from within, we can offer you a career rather than a job. In fact, some of our most senior executive leaders have leveraged their experience within the company to work in different parts of the country and to develop as leaders.


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.


Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.



Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated.  All information received in relation to accommodation will be kept confidential.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Leadership Behaviours
Decision Making 
– A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.


Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve. 

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.

Job Segment: Operations Manager, Warehouse, Disability, Mailroom, Operations, Manufacturing, Human Resources

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