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Job Title:  Supervisor, Dock Operations


Dieppe, NB, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  Bilingual Imperative (BBBB)
Job ID:  180681
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 180681   
Business Function: Plant Operations   
Primary City: Dieppe  
Other Location(s):  
Province: New Brunswick  
Employment Type: Full-Time  
Employment Status: Permanent - Eligibility List will be created, valid for 6 month period 
Language Requirement: Bilingual Imperative (BBBB)  
Employee Class and Level: OP 01  
Working Hours: 40 hours per week - Evening Shift (14:00-22:00)
Number of Vacancies: 1   
Salary: $69,622 annual starting rate
Job Closing Date (MM/DD/YYYY): 06/15/2024

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.



Job Description

Reporting to the Superintendent, leads a team of employees engaged in the safe and efficient despatch/receipt of mail on the loading docks of major mail processing plants. As the primary link between plant and transportation operations, works closely with both teams to ensure service commitments are met or exceeded. Acts as the “voice of the company”, sharing performance expectations, business updates and results regularly with team members.

Job Responsibilities

Below are the main job requirements and responsibilities for the Supervisor, Dock Operations.


  • Supervises the operation of the loading docks and contributes to the efficient processing and transportation of mail. Sets daily priorities to ensure that deadlines and service commitments are met; ensures that all dock staff are aware of available and committed (SIS) mail that are to be loaded and despatched on the correct services and within the scheduled timeframe.


  • As the primary link between plant operations and transportation operations, responds immediately to emerging problem situations pertaining to overloads, carryovers, missed/late services, incorrect or missed despatches, etc. Communicates with plant operations or the Area Performance Centre on any quality or service issues related to mail received by Receipt and Despatch operations. 


  • Promotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts investigations, and reports and follows up on accident incidences.  Addresses and resolves health and safety issues in a timely and efficient manner.  Conducts safety inspections and takes corrective action to rectify unsafe operating conditions. Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job.


  • Ensures that safety policies, procedures and standards related to vehicle and dock operations are respected at all times by Mail Service Couriers, private contractors and dock operating staff (e.g. wheel chocking, key control, ramps, etc.). Ensures the dock areas are maintained in a safe operating condition takes corrective action and identifies deficiencies to the appropriate management as required. Takes necessary corrective action including discipline in incidents of safety procedure violations.

Job Responsibilities (continued)

  • Supervises, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace.  Administers human resources processes such as staffing, performance management, disability management and attendance management.  Resolves staff issues, including disciplinary action if required.  Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Creates learning and knowledge transfer opportunities for assigned staff.


  • Liaises with plant operations to ensure that all committed mail is brought to the dock on time to be correctly despatched, and to anticipate abnormal vehicle capacity requirements (i.e. overloads), through direct on-going contact and daily production meetings.


  • Ensures the optimal utilization of resources and equipment through the efficient and correct loading of vehicles; e.g. efficient loading of vehicle with priority given to committed mails, reducing the requirement for overload vehicles, reduced dispatching errors and carryovers, and reduced return trips and extra trips.


  • Monitors all services for compliance to scheduled arrival and departure times and takes corrective action in the form of communications with local and National performance centers on any anomalies. Also monitors all services to ensure compliance with corporate policies and procedures with respect to documentation and other despatch and arrival recording requirements.


  • Liaises with plant operations to ensure that enough equipment is available for operational needs. Ensures that all shipping containers are properly identified and correctly stored in assigned holding areas through daily Quality reports.


  • Through daily monitoring and observation, provides feedback and makes recommendations to Area Transportation Network on optimal planning of tours.


  • Maintains employees’ time and leave to ensure the accurate and timely pay for all employees. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role. 



  • High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)



  • Minimum 1 year experience managing a team OR
  • Minimum 2 years’ experience working within a unionized environment
  • Working knowledge of Microsoft Office (i.e., understand the major features of each software application)


Other Candidate Requirements

  • Not Applicable



  • Post-secondary degree/diploma

Other Information


Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy. 


Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.



Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated.  All information received in relation to accommodation will be kept confidential.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


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Job Segment: Operations Manager, Performance Management, Operations, Human Resources, Bilingual

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