Manager, Collection and Delivery Operations

Job Description

The Manager, Collection and Delivery Operations manages one or more postal facilities to provide the general public (within an assigned geographical area) with collection and delivery services.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Collection and Delivery Operations.

• Provides direction and leadership to front line employees through team leaders. Fosters a positive environment that engages employees by seeking input, listening and then acting. Leads team leaders and employees in initiatives to achieve excellence in customer experience and business results.

• Determines and implements the staffing complement required to operate and has the authority to hire, promote, assess discipline and release employees within their area of responsibility. Applies the Corporate performance management program. Identifies top talent and establishes pathways for developing future leaders.

• Contributes to the development of the Director’s fiscal year and business plans. Manages the allocation of budgets for area of responsibility. Develops and implements area business plans to achieve financial goals, and service and delivery quality performance targets. Implements effective financial planning and control mechanisms, and monitors their implementation and use to ensure the establishment of sound financial practices.

• Responsible for the performance of their postal facilities and assigned geographic area, collaborates with team leaders to evaluate the operation and any impacts on business results. Evaluates the day-to-day operations, anticipates problem areas and takes corrective action. Identifies and implements opportunities for productivity improvements. Reviews scorecard metrics and develops and assigns action plans to correct variances.

Job Responsibilities (continued)

• Collaborates with other Operational Managers on issues that affect operations. Works with the local Retail team on issues related to the delivery. Accountable for identifying requirements and resolving issues with contracted service providers, corporate facilities, equipment and vehicles. Maintains high equipment standards. Intervenes and recommends suspension of contracted services and providers.

• Maintains good public relations throughout the service area. Develops plans and strategies to improve product and service delivery. Has authority to resolve and grant redress to customer complaints.

• Sustains a productive employee relations environment through the effective administration of Collective Agreements and resolves issues using judgment and common sense. Builds relationships with Union and Association representatives. Represents the Corporation at labour arbitration as required.

• Promotes Occupational Health and Safety training, implements national work place safety and health programs and develops practices to ensure a safe, healthy and respectful work environment. Analyzes local safety data, and develops strategies and plans to reduce incidents. Participates in the local health and safety committee and has the decision making power to resolve issues. Ensures safety inspections are conducted in accordance with legislation and takes the necessary corrective action. Works with the Occupational Abilities and Disability Management teams.

Qualifications

Education

• Completed post-secondary education in a related field.

Experience

• 3-5 year’s progressive management experience with similar responsibility.
• 2 or more years’ experience in a supervisory role.
• At least 2 years of operations experience.

Other Candidate Requirements

• Proficient computer skills and competent with Microsoft Office programs.
• Excellent team building and leadership skills experience.
• Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving.
• Solid interpersonal skills with an ability to build and maintain relationships.
• Strong oral and written communication skills.
• One or more years of experience in a unionized environment an asset.

Other Information