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Job Title:  Supervisor, Operations Relief


Edmonton, AB, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  61441
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 61441   
Business Function: Plant Operations   
Primary City: Edmonton  
Other Location(s):  
Province: Alberta  
Employment Type: Full-Time  
Employment Status: Term  
Language Requirement: English Essential  
Employee Class and Level: OP 01  
Working Hours: 40 hours per week.
Number of Vacancies: 6   
Job Closing Date (dd/mm/yyyy): 15/08/2020

Job Description

Canada Post is building its next generation of leaders through the most exciting period in our history. And you can be part of it.


We deliver billions of items to Canadians each year – but we’re really in the people business.  As a Supervisor, Operations Relief, you’ll play an important role in this. You’ll lead, coach and inspire teams of unionized employees, and some contractors, making deliveries in urban, suburban and rural areas.


Are you a front-line leader dedicated to customers and to the success of the people you lead? The role of Operations Supervisor could be perfect for you if you:

  • are well-organized and able to multi-task and meet urgent deadlines
  • communicate clearly, and like to lead and develop people, work with teams and collaborate
  • thrive in a challenging, fast-paced environment
  • can think on your feet, and solve problems to get results

Job Responsibilities

What will you do?

  • You’ll lead, coach, train and direct employees to ensure we keep our commitment to our customers
  • You’ll oversee the daily delivery or processing operation of one or more teams, setting daily priorities and executing on our service commitments
  • You’ll manage and improve productivity by analyzing daily reports, sharing results with team members, resolving issues and implementing best practices
  • You’ll monitor and promote safe work practices, conduct safety investigations, and follow up on incident reports while overseeing return-to-work and accommodation of employees
  • You’ll resolve staff issues and take appropriate action, if required. This involves consultation with Labour Relations and/or the union that represents employees in our depots and plants

What must you have?

  • High School Diploma or provincial equivalent (GED)
  • Minimum 1 year of experience managing a team OR minimum 2 years' experience working in a unionized environment
  • Working knowledge of Microsoft Office
  • A willingness to work shifts and weekends


These help, too!

  • Experience working in a customer service role
  • Experience working in a plant or warehouse environment
  • A post-secondary education

In return, we offer:

  • an opportunity for a career rather than a job (we often promote from within)
  • an attractive, competitive salary
  • after 6 months with the company:
    • life insurance
    • three weeks of vacation with additional leave options
    • a generous defined contribution pension plan
Other Information

Today’s Canada Post - Canada Post is an e-commerce powerhouse, delivering billions of items each year. We help small businesses grow. We enrich lives in remote communities. We connect Canadians with each other and to the rest of the world. And we do all this by providing residential and business customers with the best possible delivery experience in the country.


With an established record of promoting from within, we can offer you a career rather than a job. In fact, some of our most senior executive leaders have leveraged their experience within the company to work in different parts of the country and to develop as leaders.

Safety Sensitive Positions
This position may be considered a Safety Sensitive position.


Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Leadership Behaviours
Decision Making 
– A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.


Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders

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