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Job Title:  Lead Hand, Maintenance



Other Location(s):  Mississauga - 4567 Dixie Road, Toronto - 969 Eastern Avenue, Scarborough- 1
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  163632
Job Details: 

Job Requisition Id: 163632 
Business Function: Trades and Technical 
Primary City: GTA 
Other Location(s):Mississauga - 4567 Dixie Road, Toronto - 969 Eastern Avenue, Scarborough- 1395 Tapscott Road 
Province: Ont. - GTA 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: English Essential 
Number of Vacancies [[numberOpenings]] 
Salary: $34.63

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.



Job Description

Based in a postal plant or other designated postal facility, the lead hand supervises a group of up to twenty technicians. Supervises and performs preventive and corrective maintenance work to ensure that mail handling and processing equipment, assemblies and components are serviceable and operating to approved standards to meet operational needs. Assigns work; directs subordinates in the choice of work methods; reviews work in progress; accepts or rejects completed work; co-ordinates the work of individuals to meet schedules; appraises employee performance; and maintains and promotes a safe working environment.

Job Responsibilities

Below are the main job requirements and responsibilities for the Lead Hand, Maintenance Operations.

1. Assigns, supervises and performs all preventive and corrective maintenance work to ensure the safe and correct operation of the equipment. This includes the full range of work activities: observation, testing, diagnosis, maintenance, adjustment, revision and modification. Ensures maintenance staff are capable of performing all required tasks by selecting, training, developing and evaluating their qualifications, abilities and performance. Job requires a thorough knowledge of mail processing and associated equipment maintenance related technologies and standards, the ability to work in a physically demanding environment, including working at heights, and team leader experience.

2. Initiates and maintains documentation relative to the work performed using the Computerized Maintenance Management system. Reads schematics, drawings, and specifications in locating and correcting potential or existing malfunctions and failures.

3. Delegates or initiates work orders requesting corrective actions for below standard conditions; assists in the estimating of time and materials required and measures and/or lays out work for major or difficult jobs to efficiently utilize labour and materials. Reports the circumstances surrounding equipment failures, and recommends measures for their correction.

4. Recommends changes in preventive maintenance procedures and practices to provide the proper level of maintenance; assists in the revision of preventive maintenance checklists and the frequency of performing preventive maintenance tasks. In instances of serious equipment failures, oversees or conducts investigations to determine the cause of the breakdown and to recommend remedial action to prevent recurrence.

Job Responsibilities (continued)

5. Interfaces with management at all levels to determine equipment problems, to advise on equipment status, to confirm availability of equipment/work area for maintenance purposes and to clarify Operations' needs. Maintains close relationships with mail processing supervisors to adjust schedules and priorities as a result of changes in equipment availability or business priorities.

6. Observes and promotes established safety practices and requirements pertaining to the type of work involved; maintains and promotes a safe working environment at all times, recommending additional safety measures as required. Advises Operations personnel on safe and effective operating procedures for the equipment/systems in use.

7. Uses necessary hand and power tools, and mechanical, electrical and electronic gauging devices, instruments, test equipment and predictive technologies as required. Duties also require the use of motorized lifting equipment, specialized equipment for work at heights or other types of tools or equipment to perform preventive or corrective work activities.

8. In the absence of the store person, retrieves, obtains, and records items used in support of maintenance and repair duties from stores.

9. Participates in training programs in the classroom, on-the-job on or off site as required

10. Performs other job related tasks in support of primary duties.



  • Successful completion of a post-secondary program in either a mechanical, electro-mechanical or electronic field.
  • DEC (diplôme d'études collégiales) or DEP (diplôme d'études professionnelles) in either a mechanical, electro-mechanical or electronic field (Québec only).


  • At least one year experience as a working member of a technical group (with focus in experience taking a leadership role).
  • Five years of recent experience in the maintenance and repair of a variety of automated electro-mechanical and electronic systems and equipment.

Other Candidate Requirements


  • Safe working practices and requirements.
  • All phases of maintenance: observation, testing, diagnosis, adjustment and revision, repair, installing, rebuilding or modifying parts on systems and equipment.
  • Preventative maintenance procedures and practices.
  • Conducting investigations to determine causes of equipment breakdowns.
  • Motorized lifting equipment and specialized equipment for work at heights.
  • Knowledge of the concepts and techniques of leading a group of technical employees to accomplish results efficiently.

Physical Abilities:

  • Must be able to safely lift items that weigh less than 22.7 kilograms (50 pounds).


  • As per the language requirements for the position.

Skills & Abilities:

  • Operating a computer and using programs such as Windows and Microsoft Office.
  • Reading and interpreting schematics, drawings, wiring diagrams, specifications.
  • Operating hand and power tools, mechanical, electrical and electronic gauging devices, instruments, test equipment and predictive technologies.
  • Troubleshooting
  • Providing leadership as a working member of a group to plan, schedule and assign work, instruct in work method, procedures and coordinate efforts.
  • Assigning and reviewing work in progress and upon completion to ensure work standards and schedules are met.
  • Implementing corrective action when standards are not met.

Other Information


Competency Competency Definition Description
Concern for Safety Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others Promotes a safe and healthy environment
Team Leadership Assuming a leadership role in helping others achieve excellent results Builds strong teams
Planning Developing, implementing, evaluating and adjusting plans to reach goals, while ensuring the optimal use of resources Plans and organizes group activities
Problem Solving Identifying problems and the solutions to them. Solves basic problems
Resilience Remains energized and focused in the face of ambiguity, change or strenuous demands Adapts to ongoing, or regular strenuous work demands
Adaptability Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups Adapts to the situation
Information Gathering Locating and collecting data from appropriate sources and analyzing it to prepare meaningful and concise reports that summarize the information Follows prescribed information gathering procedures
Oral Communications Listening to others and communicating articulately, fostering open communication (persons with hearing impairments may lip read or use sign language) Adapts communication
Work Values & Ethics Demonstrating and supporting the organization's ethics and values Demonstrates Organization’s ethics and values
Achievement Excellence Focuses efforts on achieving high quality results consistent with the organization's standards Helps others meet and exceed standards
Teamwork Working collaboratively with others to achieve organizational goals Fosters teamwork


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.


Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.



Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated.  All information received in relation to accommodation will be kept confidential.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve. 

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.


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