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Job Title:  Manager, Local Area

Location: 

Gander, NL, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  34965
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 34965 
Business Function: Delivery Operations 
Primary City: Gander 
Other Location(s): 
Province: Newfoundland and Labrador 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: English Essential 
Employee Class and Level: CPMGA02 
Number of Vacancies 1 
Job Closing Date (dd/mm/yyyy): 28/09/2020

Job Description

The Manager, Local Area, develops and implements an effective long-term strategy designed to meet corporate, operational and local area objectives. This individual acts as a coach and mentor, develops high performance teams and achieves business growth by building and maintaining effective relationships throughout the community.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Local Area.

 

  • Provides direction and leadership to a staff of front line employees through a team of team leaders resulting in excellence in customer experience. Promotes and maintains effective training, attendance management, occupational health and safety training. Fosters an environment that is conducive to employee engagement and satisfaction.

 

  • Determines and implements the staffing complement required to operate and has the authority to hire, promote, assess discipline and release employees within their area of responsibility. Applies the Corporate performance management program. Identifies top talent in the organization and establishes pathways for developing future leaders.

 

  • Contributes to the development of the Director’s fiscal year and long range business plans. Determines the allocation of budget for their area of responsibility. Develops and implements area business plans to achieve financial goals, service and delivery quality performance targets. Adjusts strategies and plans as required in response to budget performance. Implements effective financial planning and control mechanisms, in accordance with corporate policies and procedures, and monitors their implementation and use to ensure the establishment of sound financial practices.

 

  • Consults and advises other Operational Managers on issues that affect overall operations. Works with dealers and the local Retail team on issues related to delivery of box mail, clearance of outlets and call for items. Manages all retail operations within the local area in order to meet operating and revenue target and overall profitability.

 

  • Promotes and maintains good public relations throughout the service area. Develops customer plans and strategies to improve product and service delivery. Has authority to resolve and grant redress to customer complaints using judgment and discretion in making the appropriate decision.

 

  • Administers Collective Agreements and resolves issues before a grievance is lodged by using judgment, common sense and situational leadership as well as building a relationship with Union and Association representatives resulting in a productive labour relations environment. Represents the Corporation at labour arbitration as required.
Job Responsibilities (continued)
  • Analyzes local safety data, understands trends and develops best practices, strategies and plans to reduce accident frequency and severity in their area of responsibility. Coaches and provides direction to supervisors and employees on national work place safety and health programs resulting in a safe, healthy and respectful work environment. Participates in accident investigations, reviews and reports accident incidents.

 

  • Chairs the local health and safety committee and has the decision making authority to resolve issues in a timely and efficient manner within corporate guidelines. Ensures safety inspections are conducted in accordance with legislated requirements and takes corrective action to rectify unsafe conditions.

 

  • Identifies requirements, manages and resolves issues with contracted service providers, corporate facilities, equipment and vehicles.

 

  • Manages all aspects of Retail Outlets (Corporate Post Offices and Dealers) within a District including: business growth, Sales, Merchandising, Customer Services, Operations integration and community relations, with a goal to achieve revenue, cost reduction and customer service targets.
Qualifications

Education

 

  • Completed post-secondary education in a related field,

 

Experience

 

  • 3-5 year’s progressive management experience with similar responsibility.
  • 2 or more years’ experience in a supervisory role.
  • At least 2 years of operations experience.

 

Other Candidate Requirements

 

  • Proficient computer skills and competent with Microsoft Office programs.
  • Excellent team building and leadership skills experience.
  • Sound organizational, analytical, judgment and decision-making skills with proven abilities in problem solving.
  • Solid interpersonal skills with an ability to build and maintain relationships.
  • Strong oral and written communication skills.
  • One or more years of experience in a unionized environment an asset.
Other Information

 

Safety Sensitive Positions
This position may be considered a Safety Sensitive position.


Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.

 

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

 

Accommodation
If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.

 

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

 

Our Leadership Behaviours 
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things. 


Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.

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