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Job Title:  Superintendent, Local Area Operations


Gander, NL, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  77402
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 77402   
Business Function: Delivery Operations   
Primary City: Gander  
Other Location(s):  
Province: Newfoundland and Labrador  
Employment Type: Full-Time  
Employment Status: Permanent  
Language Requirement: English Essential  
Employee Class and Level:   
Number of Vacancies: 1   
Job Closing Date (MM/DD/YYYY):01/27/2021

Job Description

Reporting to the Local Area Manager, leads all Operations for an assigned geographical area including: the collection, sortation, transportation and delivery of mail as well as retail outlets for a team comprised of up to one hundred employees, including supervisors. Ensures service commitments and quality and safety standards are met while effectively managing costs. Manages the contractual relationships with retail dealers and other service providers.  Promotes and maintains good relations with municipal officials and communities and manages customer issues.

Job Responsibilities

Below are the main job requirements and responsibilities for the Superintendent, Local Area Operations.


  • Oversees all facets of mail operations including Collection, Sortation, Transportation and Delivery, and Retail for the assigned geographic area.  Manages contingencies to minimize impact on service standards.


  • Promotes and implements work place safety and health programs for their work unit. Coaches and directs Supervisors and employees on safe work practices in order to reduce accident frequency and severity; conducts investigations and inspections, and reports and follows up on accident incidences or unsafe working conditions.  Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job, participating in case review committee meetings as required. May chair or participate as a member of the local health and safety committee.


  • Directs, coaches and provides guidance and leadership to supervisors and employees, promoting a respectful environment in the workplace.  Administers human resources processes such as staffing, performance management, disability management and attendance management.  Resolves staff issues, including disciplinary action if required.  Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreements, including the management of first level grievances. Creates learning and knowledge transfer opportunities for assigned staff.


  • Monitors growth projections and recommends equipment, assets and labour required to meet the forecasted workload. Proposes annual plans and budgets; administers the operating budgets for all facilities within their designated area.


  • Ensures corporate assets and equipment are used efficiently and effectively; ensures corporate and contracted vehicle loads and schedules are optimal to meet service commitments and minimize operating costs. Verifies that contractors meet volumes and other specifications before authorizing requests for payment.
Job Responsibilities (continued)
  • Monitors contracted services to ensure compliance to contract and CPC expectations for services such as: CUS, cleaning, snow removal etc.  Ensures corrective action is taken.


  • Analyzes and reports on operational performance; leads and or participates in the development and implementation of plans to improve operational effectiveness. Approves major changes proposed by supervisors, for example: staff schedules, location of street furniture and the arrangement of individual letter carrier and or RSMC routes for greater efficiency.


  • Manages retail activity in both corporate and dealer locations including: corporate standards, service and support, merchandising and inventory management, general postal operations and employee training, general financial operations and controls, corporate brand and image. Plans, organizes and facilitates meetings with retail operators to update them on developments and corporate direction.


  • Participates in the development of retail revenue targets and operating plans. Monitors sales, revenues and operating budgets in all assigned retail outlets, and develops strategies to resolve shortfalls and capitalize on opportunities.


  • Evaluates private sector retail outlet performance including: sales, training and financial controls. Coaches and services private sector outlets to support revenue generation, customer service, inventory control and growth and market penetration.


  • Maintains solid relationships with municipal officials and members of the local and area business community. Meets with Commercial Sales representatives and local commercial customers to optimize the relationship. Solicits new business and influences customer perception of corporate products and initiatives as competitive in terms of price and service. Projects professional service standards and ensures customer experience is a priority when investigating and resolving service issues and customer complaints.




  • High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)



  • Minimum 2 years’ experience as a supervisor in mail processing and/or collection and delivery/transportation OR
  • Minimum 4 years’ experience managing a team within a unionized environment       
  • Working knowledge of Microsoft Office (i.e., understand the major features of each software application)


Other Candidate Requirements

  • Possess a valid permanent driver’s license (no graduated or temporary license)
  • Have a satisfactory safe driving record per CPC’s Driver Safety Program , which includes:

 a) Have not received more than 2 moving violations in last 3 year

 b) Have not had more than three demerit points assigned in one single violation

 c) Have not had license suspension or prohibition of any kind in last 3 years



  • Post-secondary degree/diploma
  • Experience managing a team within a retail or service industry environment
  • Experience working in a customer service role
Other Information

Safety Sensitive Positions
This position may be considered a Safety Sensitive position.


Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Leadership Behaviours
Decision Making 
– A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.


Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders

Job Segment: Operations Manager, Temporary, Merchandising, Operations, Contract, Retail, Customer Service

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