Manager, Government and Community Affairs (Central)

Job Description

The Manager champions the Government of Canada’s mandate for Canada Post across a designated region and acts as a corporate spokesperson with government, business, and the Public for all corporate initiatives. Promotes a shared understanding of Canada Post’s dual mandate, from both a business and public service commitment perspective.

Investigates, analyzes, and facilitates resolution of service matters raised by stakeholders and acts as the voice for regional constituency issues on behalf of the Corporation. Collaborates with colleagues and local management on emerging issues to promote alignment and consistency. Reports on emerging trends and recommends potential strategies and solutions.
 

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Government and Community Affairs.    

            
1.    Builds and maintains Canada Post’s brand across the designated geographic area with elected representatives at all levels of government, business and trade groups, as well as special interest groups and the general public. Promotes an understanding of Canada Post’s dual mandate as both a public service accessible to all Canadians and a financially viable business. 

2.    Maintains contact with stakeholders across their designated region to strengthen understanding of their needs and represent them to the Corporation. Facilitates resolution of their particular needs and concerns regarding Canada Post initiatives and activities. 

3.    Develops and maintains a network across Canada Post and stays current with corporate direction and initiatives. Builds awareness of local stakeholder needs with the local management team and collaborates with them to proactively identify and resolve community concerns and maintain service commitments. 

4.    Manages a broad range of proactive and reactive issues and requests, ensuring corporate service commitments and local requirements are met. Maintains contact with stakeholders to strengthen understanding of their needs and represent them to the Corporation, as well as influence their support for Canada Post.

5.    Researches, monitors, and prepares briefings on potential issues and trends that may affect Canada Post’s presence in communities. Represents the local perspective in discussions on emerging issues with Government Affairs and Communications colleagues. Recommends government and community affairs strategies and plans for Canada Post.
 

Job Responsibilities (continued)

6.    Leads the delivery of communications and change management plans to support implementation of all new corporate business initiatives at the local level; this includes meetings with government officials and business leaders and presenting at Council and Committee meetings. Represents the Corporation at events hosted by stakeholder groups. Collaborates with the local management team to ensure consistency in delivery and response with community representatives for all Canada Post initiatives, policies and communications. 

7.    Conducts business in a manner that reflects Corporate Values and Leadership Behaviours and Habits.  Fosters meaningful relationships, founded in trust, respect and mutual understanding aligned with the mandate that the government, the Minister and the Chair of the Board have articulated to the Corporation. 

8.    Contributes insight and expertise in government affairs and community affairs and collaborates with colleagues on emerging issues to promote alignment and consistency. 

9.    Builds and maintains effective relationships with an internal network such as Operations, Communications and Customer Experience to promote awareness of local customer needs with the local management team. Collaborates with them to proactively identify and resolve community concerns and maintain service commitments.
 

Qualifications

Education

•    Completed post-secondary degree in a related field OR a combination of equivalent professional experience and training

Experience

•    3 to 5 years of relevant experience in Public Affairs, Government Affairs, Communications or other related field, preferably in the public sector

•    One or more years of experience in a unionized environment an asset

Other Candidate Requirements

•    Excellent leadership, influencing and relationship management skills across a broad spectrum of stakeholders

•    Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving

•    Strong oral and written communication skills

•    Proficient computer skills and competent with Microsoft Office programs

•    Holds valid Canadian driver’s license and be eligible to rent vehicles through a Canada Post approved rental company.

Other Information