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Job Title:  Officer, Regional Disability Management


Mississauga, ON, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  133912
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 133912 
Business Function: Human Resources 
Primary City: Mississauga 
Other Location(s): 
Province: Ont. - GTA 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: English Essential 
Employee Class and Level: CPMGA01 
Number of Vacancies 1 
Job Closing Date (MM/DD/YYYY): 01/31/2022


Health and safety is our highest priority. With vaccination shown to be the most effective tool to reduce the risk of transmission of COVID-19 and protecting individuals from severe consequences of this virus, Canada Post has implemented a Vaccination Practice. Accordingly, you will be required to attest to being fully vaccinated. If you are unable to be vaccinated, you may request an accommodation due to a medical, religious, or other prohibited ground of discrimination as described in the Canadian Human Rights Act.   

Job Description

The Officer provides expert guidance on all disability programs related to absences from work, and accommodation of employees’ limitations at work. Programs include Absence Management due to disability, Disability Management (DM), Short-term Disability (STD), Workers’ Compensation (WCB) and Disability Insurance/Long-Term Disability (DI/LTD) programs; the Return-to-Work (RTW) and accommodation processes for employees with an occupational or non-occupational illness and/or injury; and the management of workers’ compensation claims, challenges, and internal appeals.  Acts as the employer representative and liaises with various government agencies and officials in the management of complex or escalated claims; coordinates among all stakeholders.

Job Responsibilities

Below are the main job requirements and responsibilities for the Officer, Regional Disability Management.


  • Monitors program activity and results, issues and potential barriers. Assists Business Partners in identifying opportunities for improvement.


  • Maintains a thorough knowledge and understanding of all related policies, procedures, standards and guidelines as well as relevant collective agreements and industry disability management best-practices. Remains current with changes in legislation that affect disability management and impact the corporation.


  • Monitors complex employee absences (STD and LTD/DI) and complex accommodation cases working with the Team Leader, employee, union representative, and Disability Management provider(s) to coordinate a successful resolution.


  • Participates in return to work planning for complex cases and monitors performance on compliance to accommodation policy and procedures.


  • Coordinates the Job Search process and subsequent placement of employees with complex accommodations and/or Permanent Partial Disabilities (PPD).  Supports managers and team leaders with identifying accommodation opportunities and ensuring involvement of all stakeholders. Responsible for the completion of the Accommodation Search Form and related processes.


  • Coordinates periodic reviews of employees with Permanent Partial Disabilities to ensure fitness for work status is current and that the accommodation remains appropriate for the employee’s abilities. 


  • Monitors, assesses and reviews WCB claims within the region for compliance to WCB and DM procedures and WCB legislative and corresponding practices, potential challenges, trends analysis and cost efficiency.

Job Responsibilities (continued)

  • Reviews and analyzes WCB claims documents for their merit and decides whether to appeal or challenge individual cases; prepares written and oral submissions, including challenges at each level of the appeals process, with the exception of the Tribunal level appeals.


  • Directly manages all WCB cases involving employee injuries with the objective of addressing or aiding in resolution including return to work and cost containment.


  • Reviews WCB claim payments to ensure accuracy of WCB costs, to prevent overpayment including review of time and leave entries of IOD leave codes.


  • Liaises with provincial WCB, ESDC, team leaders, and other stakeholders to ensure effective and timely decision making in order to prevent future claims and maximize cost efficiency of the reportable WCB claims.


  • Facilitates a smooth return to work for employees returning from DI/LTD, injury on duty or complex non-occupational claims; coordinates involvement of all stakeholders. Participates in return to work meetings in complex cases and monitors performance on accommodation durations.


  • Is a member and participates in the local joint union/management accommodation committees mandated to review and resolve all RTW/accommodation cases.  Promotes collaboration, seeking to break down obstacles and ensuring placements that leverage employees’ abilities and reintegrates them with the business.


  • Maintains a thorough knowledge and understanding of all related policies, procedures, standards and guidelines as well as relevant collective agreements and industry disability management practices. Remains current with changes in legislation and law that affect disability management and impact the corporation.




  • Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training
  • The successful candidate will have or be willing to obtain certification in on of the following designations: NIDMAR, CDMP, CRTWC, CVRP, or RRP



  • minimum 1 year of relevant functional experience
  • One or more years of experience in a unionized environment an asset


Other Candidate Requirements

  • Proficient computer skills and competent with Microsoft Office programs
  • Strong communication, analytical, and customer service skills

Other Information

Some local travel may be required

Please note that resumes will be considered as received 

A 12 month eligibility list will be created


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. 

We are committed to employment equity and encourage applications from women, Indigenous Peoples, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.



Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated.  All information received in relation to accommodation will be kept confidential.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Our Leadership Behaviours 
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things. 

Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve. 

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.


Job Segment: Disability, Data Management, Compliance, Workers Compensation, Human Resources, Data, Legal

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