Officer, Retail Network

Job Description

Represents Canada Post in meetings with municipal authorities and at public meetings, and handles media inquiries at these meetings.  Identifies, evaluates, interviews and sells postal franchises in urban and rural communities.  Develops, implements and maintains the configuration of outlets in small and medium markets within the division.  Prepares letters to customers, prepares reports on behalf of the department for use outside the Corporation, or for corporate data bases at Head Office.

Job Responsibilities

Below are the main job requirements and responsibilities for Officer, Retail Network (Regional).

1.    Meets with mayors, reeves, councils, and chambers of commerce, to explain the network change processes for a community, to explain the Location Analysis process, or the process to select a successful franchise applicant.

2.    Constructs, implements and maintains retail networks in small and medium markets which are necessary to meet current and future customer demands for postal products and services.

3.    Conducts market reviews (maintenance) in major centres in the division to ensure that the best possible service is being provided within established parameters, ensures that any changes in the market are accounted for, and that necessary adjustments are made to the network.

4.    Interviews, sells and implements franchises in urban and rural communities realignment or expansion of the network.

5.    Manages issues relating to layout, counter space, merchandising, inventory, training and all other operating and financial issues, coordinating with Divisional resources as required.

6.    Prepares and submits all pertinent data relating to the developing franchise, including: credit applications, floor plans, banking information, hours of operations, copies of purchase orders and all contractual information.

7.    Coordinates the approval for the opening and closing of franchises.

8.    Coordinates with Retail Operations Support the opening of Corporate Retail Outlets (flagships).

9.    Conducts reviews of Commercial Service Centres with a view to maximizing their sales and service potential.

10.    With Retail Operations, promotes recovery when a Franchisee closes without proper notification.  Works with other Divisional functions to manage the implementation of alternatives.

11.    Maintains an in depth understanding of policies and procedures for the identification, evaluation, establishment and operation of the franchise network.

12.    Maintains an up to date knowledge based upon the legal, regulatory and other actors affecting the sale, operation and dissolution of franchises in the division.

Job Responsibilities (continued)

13.    Identifies opportunities for expansion of the retail network in rural communities, gathers information, and provides a recommendation on the opportunity.

14.    Provides on-going support and advice to other Retail groups and other functions on the processes to transfer, assign, open or close any type of outlet.

15.    Works with Retail Operations to identify and qualify opportunities for network change, helps to set divisional priorities, and prepares or ensures the accurate collection of background information and its timely submission to the manager.

16.    Assists in determining the divisional priorities for the sale of franchises in urban locations considering realignment and customer service imperatives.

17.    With Commercial Franchise Sales, works to integrate their activity into the urban realignment planning, or adjusts existing market information to reflect their activity.

18.    Integrates retail changes with other divisional functions, including Communications, Labour Relations, Personnel, Delivery Services, Urban Services, Mail Processing Real Estate, Network & Transportation, Finance and Customer Service, and coordinates retail changes with operational changes being implemented by other functions.

19.    Participates in union consultation (CUPW' CPAA, APOC) regarding changes in the retail network where collective agreements are impacted.

20.    Prepares regular and ad-hoc reports concerning changes to the network, and the status of outlets, for official notification to all corporate functions, systems and databases for the Manager, Director and Head Office.

21.    Prepares Communication Plans that affect network change.

22.    Assists with Retail projects for the division, as assigned by the Manager or Director.

23.    Is cognizant of the discretionary expense budget and implements conversions and realignments with due regard.

Qualifications

Education

•    Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training

Experience

•    1 to 3 years of relevant functional experience

•    One or more years of experience in a unionized environment an asset

Other Candidate Requirements

•    Proficient computer skills and competent with Microsoft Office programs

•    Strong communication, analytical, and customer service skills

Other Information