Director, eCommerce and Parcel Sales

Job Description

The Director eCommerce and Parcel Sales is responsible for developing and executing the national sales strategy (East) to achieve targeted business growth and revenue objectives. This executive leadership role will play a critical part in rebuilding and expanding our parcel business by driving market share growth, strengthening strategic partnerships, and leading high impact sales initiatives across key Ecommerce segments. As a senior sales leader, the Director will foster, manage, and deepen relationships with some of Canada Post's most significant and strategic customers. The role is accountable for ensuring strong customer retention, identifying new growth opportunities, and delivering solutions that align with evolving eCommerce and parcel market demands. The director will provide leadership to their team/sales organization, setting clear strategic priorities, enabling high- performance teams, and championing a customer obsessed approach to sales execution. Working cross functionally with operations, marketing, product and commercial strategy teams, the Director will ensure alignment between customer needs, market opportunities and Canada Post's parcel and ecommerce capabilities. This position reports to the General Manager, Ecommerce, International and Marketing Solution Sales. 

Job Responsibilities

Below are the main job requirements and responsibilities for the Director, E-Commerce and Parcel Sales Solutions.

• Plan and implement sales strategy and customer retention and development programs for the E-Commerce and Parcels LOB / Smartmail Marketing LOB.

• Achieves sales quotas by managing and coaching the end-to-end sales process and methodology for the E-Commerce & Parcels / Smartmail Marketing Solution Specialist sales team, including oversight and support for prospecting, customer analytics, proposal development, executing presentations, negotiating agreements, signing contracts within delegation of authority, securing sales to obtain full revenue, volume, and margin potential.

• Manage sales resources according to agreed headcount and budgets.

• Contribute to formulation of policy and strategy as a sales executive team member.

• Recruit, manage, train, and motivate Solution Specialists and support staff according to company procedures, and policy.

• Maintain administration and relevant reporting and planning systems.

Job Responsibilities (continued)

• Manage relevant reporting of management and financial information for the assigned Solution Specialist LOB sales team.

• Supports for their reports and personally maintains industry level knowledge and expertise regarding E-Commerce & Parcel / Smartmail Marketing trends and best practices.

• Maintain and develop corporate image and reputation, and protect and develop the company's brands via suitable sales activities and intellectual property (sales collateral) management.

• Plan and manage internal communications and awareness of corporate direction, mission, aims and activities.

• Leads change management efforts, using approved Change Management processes, as required.  Communicates and manages the change providing process specific coaching to assigned sales team. Monitors and regularly reports on goal progress related to change initiatives.

• Create a positive work environment, provide clear objectives and performance expectations, ensure team members are adequately trained and well-informed; provide employees with the support necessary to deliver or exceed planned results.

Qualifications

Education

• Completed post-secondary, preferably in a related field or a combination of equivalent professional experience and training

Experience

• 5 to 7 years of relevant functional experience
• 3 or more years’ experience managing people
• One or more years of experience in a unionized environment an asset

Other Candidate Requirements

• Proficient computer skills and competent with Microsoft Office programs
• Excellent team building and leadership skills and experience
• Budget and planning experience
• Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving
• Strong interpersonal skills with an ability to build and maintain relationships
• Strong oral and written communication skills

Other Information