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Job Title:  Manager, Risk and Claims Management


Montreal, QC, CA

Other Location(s):  Ottawa, ON
Employment Type:  Full-Time
Language Requirements:  Bilingual Imperative (BBBB)
Job ID:  155542
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 155542 
Business Function: Finance 
Primary City: Montreal 
Other Location(s):Ottawa, ON 
Province: Quebec 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: Bilingual Imperative (BBBB) 
Employee Class and Level: CPMGA02 
Number of Vacancies 1 
Job Closing Date (MM/DD/YYYY): 05/26/2022


Health and safety is our highest priority. With vaccination shown to be the most effective tool to reduce the risk of transmission of COVID-19 and protecting individuals from severe consequences of this virus, Canada Post has implemented a Vaccination Practice. Accordingly, you will be required to attest to being fully vaccinated. If you are unable to be vaccinated, you may request an accommodation due to a medical, religious, or other prohibited ground of discrimination as described in the Canadian Human Rights Act.   

Job Description

The Manager, Risk and Claims Management is responsible for the investigation, negotiation and settlement of complex property, casualty and automobile claims as well as the recovery of costs from at-fault third parties.The Manager operates within his/her authority to settle claims and to bind the Corporation to settlement agreements resulting from negotiation with third parties and adheres to the claim reporting provisions of the policies of insurance and any applicable law or regulation and in coordination with Insurance providers.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Risk and Claims Management:


  • Investigates, analyses and determines extent of the Corporation’s liability for complex and escalated claims, including: Interviewing or corresponding with employees, supervisors, claimant and witnesses; consulting police and hospital records, and inspecting property damage;  Reviewing and interpreting applicable contracts, lease agreements, insurance policy terms and conditions and any applicable municipal, provincial or federal laws or statutes; Assigning and supervising independent adjusters, appraisers, private investigators when required; Negotiating settlement and processing payment within authority; Investigates and assesses damage to owned property and physical damage to owned vehicles and pursues opportunities for subrogation.  "


  • At the direction of Legal, acts as the corporate representative at discoveries, mediations, settlement conferences, pre-trials, and attends to observe at trial.


  • Establishes reserves for each claim which reflect the extent of liability exposure to the Corporation by drawing upon previous experience with similar cases, advice from external loss adjusters, advice from in-house and external counsel and prior jurisprudence. 


  • Supports the Director in the analysis and reporting of Claims including trends, expenses, and exposures to loss. Apprises the Director of particularly complex or sensitive claims. Prepares factual reports of the claim and proposes specific courses of action for claims that escalate to Ombudsman or Presidential levels.


  • Supports the Director in working with internal stakeholders including Health & Safety, Fleet, Real Estate, Customer Service and Operations to identify hazards and risks and to provide advice on internal practices and strategic programs.

Job Responsibilities (continued)

  • Conducts liability and property loss prevention inspections on insured and uninsured facilities. Liaises with insurance company loss prevention engineers and Facility Managers to ensure compliance with recommendations to correct deficiencies and code compliance issues.


  • Supervises and provides guidance to the Officer, Claim Risk Management in the intake, processing and settlement of non-complex claims. 


  • Supports and promotes ethical behaviour to ensure corporate values of fairness; transparency, openness, privacy and accountability are applied in all investigative matters related to employment, customer, and/or supplier claims. 


  • Keeps up to date on industry trends, case law, claims management and other related risk management information.


  • Supports special long-range projects relating to loss control, ensuring planning and coordination of stakeholders.



  • Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training
  • Chartered Insurance Professional (CIP) Designation and/or Certificate of Risk Management (CRM)



  • At least 5 years’ experience in adjusting or management of property and casualty claims
  • 2 or more years’ experience in a supervisory capacity


Other Candidate Requirements

  • Strong oral and written communication skills. • One or more years of experience in a unionized environment an asset.
  • Ability to understand and interpret Insurance Policy language and to apply the policies within the context of specific aspects of a particular claim.
  • Familiar with standard Construction and Engineering practices as well as safety standards regarding sprinklers, fire extinguishers and hot works
  • Knowledge of the Canada Post Act, the Insurance Act, the Highway Traffic Act and the various Provincial Statutes regulating the Automobile Insurance Industry;
  • Knowledge and understanding of investigative techniques (interviewing skills, use of technology, objective/neutral fact gathering and concise report writing).
  • Proficient computer skills and competent with Microsoft Office programs.
  • Excellent team building and leadership skills and experience.
  • Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving.
  • Knowledge and understanding of the principles and practices regarding access to information and protection of privacy.
  • Ability to communicate tactfully and diplomatically, and maintain a high degree of confidentiality and professionalism.
  • Ability to deal with contentious and emotion-laden issues and individuals.



Other Information


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. 

We are committed to employment equity and encourage applications from women, Indigenous Peoples, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.



Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated.  All information received in relation to accommodation will be kept confidential.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Our Leadership Behaviours 
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things. 

Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve. 

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.


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