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Job Title:  Manager, Address and Delivery Eng. Systems Mgmt.


Ottawa, ON, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  159567
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 159567 
Business Function: Engineering 
Primary City: Ottawa 
Province: Ontario 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: English Essential 
Employee Class and Level: CPMGA02 
Number of Vacancies 1 
Job Closing Date (MM/DD/YYYY): 08/19/2022

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.



Job Description

The Address Collection and Delivery Engineering Systems team at CPC is responsible for the management and coordination of over 60 corporate systems. These systems have varying degrees of inter-operability with many different stakeholders requesting a variety of system changes ranging from minor enhancements to larger cross functional projects. The Manager plans, designs, develops, implements and maintains systems that support a fully integrated suite of Resource Planning, Geo-network, Mobile Device and Event Management applications at Canada Post. They foster the day to day client relationships while supporting corporate stakeholders with various system change requests through liaising with other engineering system portfolio managers, Innovapost, and other suppliers across the various phases of the system development life cycle.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Address and Delivery Engineering Systems Management.

• Acts as a lead on address management system related projects. Ensures coordination of resources from multiple teams, develops and maintains project schedules, budget, and risk log. Communicates and coordinates project deliverables and status to project team, executives, and other stakeholders. Prioritizes projects based on business need and team’s capacity.

• Manages and supports a portfolio of corporate systems supporting the Engineering and Operations communities. Acts as a design authority on systems within their portfolio. Works closely with stakeholders to ensure that design specifications and changes meet the needs of the business and the team that they are supporting. Ensures that system changes are adaptable and sustainable in the changing business environment.
• Anticipates and minimizes potential problems through maintaining current knowledge on project status and issue resolution. Resolves issues that arise between project team and client groups, and where necessary escalates to appropriate executive level for resolution.

• Leads a skilled and dynamic team of experts in driving towards process quality and achievement of approved project goals. These experts include Business/System Analysts, UAT coordinators, and proxy product owners. Ensures that the team is properly motivated and has a thorough understanding of the project deliverables, scope, and impact on the Corporation. 

• Defines and develops system changes in coordination with Innovapost & other suppliers for all application system development and enhancement activities by reviewing submitted plans, schedules and estimates and ensuring the proper definition of deliverables and compliance to Engineering systems standards and specifications in alignment with CPC corporate plans & investment process. 

Job Responsibilities (continued)

• Represents Address Management, Collection and Delivery Engineering Systems team at meetings with clients and suppliers to explain current and future plans and evolutions for the systems. This includes collaborating with Operations, Engineering, Procurement, LOB, and Retail to determine system improvements capable of increasing operational effectiveness and resolve issues.

• Manages close relationships with internal and external stakeholders. Ensures that there is alignment on priorities and that there is buy-in from supporting teams and clients.

• Researches and resolves all software application problems and issues raised internally or externally. Prioritizes fixes and ensures completion of product testing and regression testing prior to engaging clients for user acceptance testing activities. Ensures a complete issue resolution tracking process is in place and utilized.

• Creates a positive work environment and culture, by providing clear objectives and performance expectations for direct reports.  Ensures a continuing development of employees and provides employees with the support necessary to deliver against the expectations of their roles.



• Completed post-secondary, preferably in a related field e.g. a degree in Systems / Computer Engineering, Project Management OR a combination of education and work experience.
• College Diploma with 5 years experience in Engineering or IT systems or Processes OR
• High School Diploma with 7 years experience in Engineering or IT systems or Processes.

• 3 to 5 years of relevant functional experience.
• 2 or more years’ experience in a systems/IT management capacity.
• Experience leading IT/Engineering projects
• Agile Software Development experience
• Scrum Certified Product Owner certification is an asset

Other Candidate Requirements
• Must have a customer oriented and business focused mind set.
• Ability to work as part of a team within a fast-paced environment.
• Excellent verbal and written communication skills.
• Skilled at creating and maintaining project materials, especially action logs and meeting minutes.
• Adept at delivering power point presentations to upper management.
• Comfortable managing multiple stakeholders to stay on plan and successfully achieve project goals.
• Experience working in a unionized environment an asset.
• Bilingual in French and English is considered an asset
• Occasional travel and work outside of normal hours (evenings/weekends) may be required to support deployment activities

Other Information


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.



Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated.  All information received in relation to accommodation will be kept confidential.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Our Leadership Behaviours 
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things. 

Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve. 

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.


Job Segment: Testing, Project Manager, Engineer, Procurement, Technology, Engineering, Operations, Bilingual

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