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Job Title:  Clerk, Contact Centre - Level 1


Ottawa, ON, CA

Other Location(s): 
Employment Type:  Part-Time
Language Requirements:  Bilingual Imperative (BBBB)
Job ID:  137516
Employment Type:  Part-Time
Job Details: 

Job Requisition Id: 137516 
Business Function: Human Resources 
Primary City: Ottawa 
Other Location(s): 
Province: Ontario 
Employment Type: Part-Time 
Employment Status: Term 1 year term with a possibility of extension or permanency
Language Requirement: Bilingual Imperative (BBBB) 
Area of Competition: Nationa Capital

Number of Vacancies 20 
Job Closing Date (MM/DD/YYYY): 10/26/2021

Job Description

The Clerk Contact Centre Level 1 receives and responds to first level HR related enquiries from employees in a timely and accurate manner.

Job Responsibilities

Below are the main job requirements and responsibilities for the Clerk Contact Centre Level 1.


  • Responds first level enquiries and provides information and guidance, or investigates and pinpoints issues, related to HR services.  Enquiries span employees’ lifecycle from “hire to retire” and includes pay and benefits programs, Short Term Disability Program (STDP), time and leave administration, Defined Contribution (DC) pension plan, legislated programs and employee “tombstone” data.; Escalates more complex and elaborate issues to Level Two Analysts.
  • Investigates, resolves and processes human resource tombstone data changes in SAP. 
  • Responds to employee and Payroll enquiries on taxation and bank details. Verifies and processes requests for confirmation of employment to employees and third parties. 
  • Obtains all required documentation and accurately processes staffing transactions.
  • Communicates and works closely with Payroll to ensure quality assurance in that employees are correctly paid. Investigates causes of pay anomalies arising from SAP input.  Generates pay simulations and may stop or recall pay where necessary. 

Job Responsibilities (continued)

  • Remains abreast of all relevant changes in collective agreements, studies corporate directives, publications and regulations, maintains proficiency in the corporate standard software (i.e., Excel, MS Word, Access, PowerPoint, SAP) and participates in conferences and training to increase knowledge of human resources policies and practices.
  • Educates, guides and coaches employees and team leaders in interpreting employees’ SAP data, recommending corrective action where required. Promotes the use of employee self-serve (ESS) and management self-serve (My Team).
  • Creates cases and forwards to the HRSS Transaction Team for processing where investigation has resulted in a data problem requiring correction. Monitors and follows up on reassigned cases to ensure timely resolution.
  • Communicates with a variety of internal and external sources in dealing with employee issues including payroll service provider, HPM community, government agencies, insurance companies, financial institutions and Workers’ Compensation Boards.
  • May work in other areas of HRSS to ensure an adequate level of service to employees, team leaders and the Corporation.



  • Completion of secondary school according to provincial standards or equivalent (GED) is required PLUS
  • Completion of post-secondary (College/University) courses in a related field is required.



  • 1-3 years of related work experience is required.


Other Candidate Requirements

  • Can deduce pertinent information from available data and summarize it into a concise and accurate account of the customer’s needs and concerns.
  • Proficient with Windows and standard PC applications such as SAP, MS Office and Outlook.
  • Strong keyboarding/typing skills of 30 wpm with 95% accuracy.
  • Adaptable to changing daily priorities and capable of spending extended periods of time on the phone and/or working at a computer.
  • Effective interpersonal skills, reliability, integrity, professionalism, team spirit and the proven ability to maintain confidentiality.
  • Able to maintain a high degree of productivity and work with minimal supervision, exercising initiative, independent judgement and tact.
  • Able to effectively organize workload, set priorities and multitask.
  • Comfortable working in high pressure situations and dealing with internal or external clients.

Other Information


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.


Note: In order to be considered you will need to:
•Pass a pre-employment test and an interview.

Please be aware that if selected you will be required to provide the following documents:
•Your resume
•A current driver’s abstract that is dated within the last 30 days
•A character reference letter from someone who has known you for the past 2 years


Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. 

We are committed to employment equity and encourage applications from women, Indigenous Peoples, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.



Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated.  All information received in relation to accommodation will be kept confidential.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve. 

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.

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