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Job Title:  Director, Compliance Programs


Ottawa, ON, CA

Other Location(s):  Candidates from other major centres will be given consideration
Employment Type:  Full-Time
Language Requirements:  Bilingual Imperative (CCCC)
Job ID:  64344
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 64344 
Business Function: Privacy and Compliance 
Primary City: Ottawa 
Other Location(s):Candidates from other major centres will be given consideration 
Province: Ontario 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: Bilingual Imperative (CCCC) 
Employee Class and Level:  
Number of Vacancies 1 
Job Closing Date (dd/mm/yyyy): 25/01/2021

Job Description

Director provides leadership in ensuring Canada Post compliance with Official Languages, Anti-Money Laundering, Whistleblowing and Records Management legislated requirements. Directs a team of compliance professionals and subject-matter experts in the development and implementation of corporate-wide policies, programs and practices to ensure the Corporation’s legal obligations with regard to the above legislation are met. Oversees a program that gathers and analyzes key indicators and metrics across Compliance and produces dashboard, quarterly and annual reporting of the corporation’s compliance status to senior management and the Board. Directs the strategic development and coordination of pan-Compliance awareness, education and training activities to ensure alignment with legislated requirements and responsiveness to corporate risk. Leads the Corporation’s Policy and Practice Centre of Excellence framework and operational requirements and Canada Post’s Code of Conduct as a means to achieve intentional compliance and to cultivate an ethical workplace culture that promotes compliance and individual behaviours consistent with the corporation’s values.

Job Responsibilities

Below are the main job requirements and responsibilities for the Director, Compliance Programs.


  • Establishes the team’s priorities, plans and budget ensuring consistency with the General Manager’s strategic direction.  Monitors progress to plan, identifies gaps and implements corrective action plans.
  • Oversees program requirements to gather and analyze key indicators and metrics across all Compliance programs and manages the implementation of monthly program dashboards, quarterly and annual reporting of the corporation’s compliance status. Evaluates compliance program effectiveness through the collection and analysis of data and metrics derived from compliance program activities, customer touch points and employee surveys.
  • Maintains their own expertise in the field of compliance to identify, assess and inform the corporation of internal and external issues and trends that will affect the corporation, its legislative obligations and risk position. Participates in external networks, such as Crown Corporation Working Groups, to keep abreast and gather best practices on matters that may impact Canada Post.
  • Manages the corporate whistleblowing program and third-party, confidential hotline. Works with Human Resources, Internal Audit and Security and Investigative Services, as appropriate, and ensures fair, unbiased and independent review of complaints.
  • Acts as primary contact and maintains working relationships with external regulators such as FINTRAC, Official Languages Commission, Office of the Integrity Commissioner, Treasury Board Secretariat, Library and Archives Canada to influence policy and complaints/investigations, to develop joint actions plans, and to provide opinions that advance the corporation’s interests.
Job Responsibilities (continued)
  • Collaborates with key internal stakeholders including Internal Audit, Risk Management, Human Resources, Finance, and Operations to assess current measurement, risk assessment and management techniques, reporting and monitoring activities and training and awareness programs developed in response to compliance obligations.
  • Administers the statutory compliance review process to enhance compliance effectiveness and measurement at Canada Post. Collaborates with functional and business owners across the corporation to identify responsive strategies to enhance the level of compliance and ensures the development of a response to any risks of non-compliance. 
  • Leads the Canada Post Policy and Practice Centre of Excellence including the implementation of policies, programs, and practices to ensure they align and contribute to the corporation’s strategic priorities and legislated obligations. Conducts regular assessments, recommends changes as necessary, including required corporate and Board level approvals, and ensures annual corporate and Board level policy compliance reporting.
  • Develops and maintains a team of professional subject-matter experts, with the appropriate skills and competencies to meet departmental objectives, and creates a favourable organizational climate such that staff are motivated and committed to deliver to the best of their abilities. Chairs and is responsible for coordinating monthly operational meetings across all areas of Compliance.
  • Demonstrates, maintains and promotes a high level of professional and ethical standards.

• Completed post-secondary, preferably in a related field such as public policy, business management, law or a combination of equivalent professional experience and training

• 5 to 7 years of relevant functional experience in a complex environment; preferably in a compliance-related role or organization

• 3 years’ experience managing people successfully

• One or more years of management experience in a unionized environment an asset

Other Candidate Requirements
• Proficient computer skills and competent with Microsoft Office programs
• Designation and or certifications programs may be required for certain positions (i.e. CAMS, IAPP, ICRM)
• Excellent team building and leadership skills and experience
• Budget and planning experience
• Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving
• Strong interpersonal skills with an ability to build and maintain relationships
• Strong oral and written communication skills 

Other Information

Bilingualism in both official languages is mandatory for this role.


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Our Leadership Behaviours 
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things. 

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.

Job Segment: Compliance, Risk Management, Records Management, Internal Audit, Legal, Finance, Bilingual, Records

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