Job Title:  Manager, Access to Information and Privacy

Job Description

Reporting to the Director, the Manager provides leadership to a team of access to information officers to effectively manage the operations of the Access to Information Directorate at Canada Post. The Manager is responsible for the operational management of access to information and privacy requests under the Access to Information Act (the “Act”) from the intake stage to complaints and investigations. The Manager provides support to the Director in the strategic planning and the policy and program development of the ATI Directorate. The Manager provides expertise and advice on ATI to all levels of management, staff, stakeholders and requesters. The Manager is responsible for providing strategic input and support in the development of policy, programs and guidance to the corporation. The Manager provides education, training and consultative guidance to staff and implements corporate education and training on ATI to the Corporation.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Access to Information and Privacy.

• Effectively manages the ATI team to ensure that the Corporation’s obligations are met with respect to the Access to Information Act and that the requirements are responded to and managed within time limits.
• Implements and monitors the internal policies, procedures and practices for administering compliance to the Act, including processing and tracking requests and complaints and ensures compliance with legislative timelines. Conducts regular reviews of processes, procedures and systems for continuous improvement.
• Analyzes ATI and Privacy requests/ records to determine the statutory right of access to corporate information under ATI and Privacy legislation and applies exemptions appropriately.
• Provides expertise, functional direction, interpretation and guidance on ATI/Privacy access requests and policy positions to all levels of management, Offices of Primary Interest (OPIs), Liaison Officers and staff.
• Researches, analyzes and evaluates major complaints and challenges filed with the Office of the Information Commissioner of Canada.  Negotiates recommendations and strategies for the resolution of complaints under investigation.
• Proactively monitors the external environment, jurisprudence and regulators’ guidance on ATI and broader related areas to identify issues and potential risks. Recommends and implements changes to policies, practices and processes to maintain continuous improvements and best practices.

Job Responsibilities (continued)

• Provides input and support in the development and implementation of Canada Post’s ATI training and education program aimed at increasing the knowledge and awareness of all employees in regard to their respective roles and responsibilities in exercising their responsibilities under the ATI and Privacy Acts.
• Develops and coaches a team of ATI professionals with the appropriate skills and competencies to meet departmental objectives, and creates a favourable organizational climate such that staff are motivated and committed to deliver to the best of their abilities.
• Manages and analyzes workforce capacity, develops plans to address high volume workload and effectively manages resources.
• Collaboratively leads project teams, advisory and working groups as required.
• Liaises with broader ATI/Privacy community and attends ATIP Community meetings, Inter-Crown meetings and other networking opportunities.
• Demonstrates, maintains and promotes a high level of professional and ethical standards.

Qualifications

Education

• Completed post-secondary, preferably in a related field in areas such as public policy, information management, or law.
• Certification in Access to Information e.g. CIAPP, or University of Alberta IAPP Certification Program is an asset.

Experience

• Minimum of 3-5 years of relevant functional experience.
• Two or more years’ experience managing people.

Other Candidate Requirements

• Fully bilingual (French and English)
• Knowledge of the Access to Information Act, the Privacy Act, relevant jurisprudence and regulators’ guidance
• Excellent team building and leadership skills and experience
• Sound organizational, analytical, judgment and decision-making skills with proven abilities in problem solving
• Strong interpersonal skills with an ability to build and maintain relationships
• Strong oral and written communication skills

Other Information