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Job Title:  Manager, Access to Information and Privacy


Ottawa, ON, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  Bilingual Imperative (BBBB)
Job ID:  164973
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 164973 
Business Function: Privacy and Compliance 
Primary City: Ottawa 
Province: Ontario 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: Bilingual Imperative (BBBB) 
Employee Class and Level: CPMGA02 
Number of Vacancies 1 
Job Closing Date (MM/DD/YYYY): 04/09/2023



Job Description

Reporting to the Director, the Manager provides leadership to a team of access to information officers to effectively manage the operations of the Access to Information Directorate at Canada Post. The Manager is responsible for the operational management of access to information and privacy requests under the Access to Information Act (the “Act”) from the intake stage to complaints and investigations. The Manager provides support to the Director in the strategic planning and the policy and program development of the ATI Directorate. The Manager provides expertise and advice on ATI to all levels of management, staff, stakeholders and requesters. The Manager is responsible for providing strategic input and support in the development of policy, programs and guidance to the corporation. The Manager provides education, training and consultative guidance to staff and implements corporate education and training on ATI to the Corporation.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Access to Information and Privacy.


  • Effectively manages the ATI team to ensure that the Corporation’s obligations are met with respect to the Access to Information Act and that the requirements are responded to and managed within time limits.
  • Implements and monitors the internal policies, procedures and practices for administering compliance to the Act, including processing and tracking requests and complaints and ensures compliance with legislative timelines. Conducts regular reviews of processes, procedures and systems for continuous improvement.
  • Analyzes ATI and Privacy requests/ records to determine the statutory right of access to corporate information under ATI and Privacy legislation and applies exemptions appropriately.
  • Provides expertise, functional direction, interpretation and guidance on ATI/Privacy access requests and policy positions to all levels of management, Offices of Primary Interest (OPIs), Liaison Officers and staff.
  • Researches, analyzes and evaluates major complaints and challenges filed with the Office of the Information Commissioner of Canada.  Negotiates recommendations and strategies for the resolution of complaints under investigation.
  • Proactively monitors the external environment, jurisprudence and regulators’ guidance on ATI and broader related areas to identify issues and potential risks. Recommends and implements changes to policies, practices and processes to maintain continuous improvements and best practices.

Job Responsibilities (continued)

  • Provides input and support in the development and implementation of Canada Post’s ATI training and education program aimed at increasing the knowledge and awareness of all employees in regard to their respective roles and responsibilities in exercising their responsibilities under the ATI and Privacy Acts.
  • Develops and coaches a team of ATI professionals with the appropriate skills and competencies to meet departmental objectives, and creates a favourable organizational climate such that staff are motivated and committed to deliver to the best of their abilities.
  • Manages and analyzes workforce capacity, develops plans to address high volume workload and effectively manages resources.
  • Collaboratively leads project teams, advisory and working groups as required.
  • Liaises with broader ATI/Privacy community and attends ATIP Community meetings, Inter-Crown meetings and other networking opportunities.
  • Demonstrates, maintains and promotes a high level of professional and ethical standards.



  • Completed post-secondary, preferably in a related field in areas such as public policy, information management, or law.
  • Certification in Access to Information e.g. CIAPP, or University of Alberta IAPP Certification Program is an asset.



  • Minimum of 3-5 years of relevant functional experience.
  • Two or more years’ experience managing people.


Other Candidate Requirements

  • Fully bilingual (French and English)
  • Knowledge of the Access to Information Act, the Privacy Act, relevant jurisprudence and regulators’ guidance
  • Excellent team building and leadership skills and experience
  • Sound organizational, analytical, judgment and decision-making skills with proven abilities in problem solving
  • Strong interpersonal skills with an ability to build and maintain relationships
  • Strong oral and written communication skills

Other Information


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. 

We are committed to employment equity and encourage applications from women, Indigenous Peoples, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.



Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated.  All information received in relation to accommodation will be kept confidential.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Our Leadership Behaviours 
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things. 

Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve. 

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.


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