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Manager, Pension Strategy and Compliance
Ottawa, ON, CA
Job Requisition Id: 192515
Business Function: Human Resources
Primary City: Ottawa
Other Location(s):
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (CBCC)
Employee Class and Level: CPMGA02
Number of Vacancies: 1
Recruiter’s name: ELEANOR AYAFOR
Position Reports To: JOYCE BECHARA
Area of Competition: All employees in the National Capital Region
Posting Date (YYYY-MM-DD): 2025/06/30
Closing Date (YYYY-MM-DD): 2025/07/21
Job Description
The Manager Pension Strategy and Compliance is responsible for the strategic direction, administration, and compliance of Canada Post’s pension programs, encompassing both Defined Benefit (DB) and Defined Contribution (DC) plans. This role leads the development of pension policies, programs, and strategies while staying current with legislative changes and industry best practices. The Manager will act as a key liaison with internal stakeholders, third-party administrators, actuaries, legal advisors, and auditors. Manages third-party service providers—oversees vendor selection, contract negotiation, financial management, and service performance.
Job Responsibilities
Below are the main job requirements and responsibilities for the Manager, Pension Strategy and Compliance.
1. Provides strategic direction and oversight for the administration and compliance of Canada Post’s pension programs, including both Defined Benefit (DB) and Defined Contribution (DC) plans. Serves as the central liaison between DB and DC Pension Managers, fostering collaboration and consistency across both pension programs.
2. Acts as the primary point of contact for responding to union inquiries and correspondence related to pension matters, utilizes strategic thinking to ensure responses are strategic, accurate, and timely.
3. Collaborates with legal and actuarial advisors to support collective agreement negotiations and stakeholder communications. Ensures timely and complete responses to internal and external auditors. Coordinates required data and documentation to support audits, regulatory reviews, negotiations, and communications.
4. Represents the pension function in internal committees and cross-functional projects as required. Builds presentations with past or upcoming actions for the Pension Advisory Council (PAC) meetings.
5. Evaluates and actions complex pension member cases, including those requiring legal guidance. Ensures that all member correspondence and communications are accurate and compliant through consistent interpretation and application of pension policies, plans, collective agreements, and governing legislation.
6. Develops selection criteria and detailed requests for proposals, selects vendors and implements contracts, as required. Manages vendors, ensures compliance with service level standards and approves invoices.
Job Responsibilities (continued)
7. Monitors applicable pension legislation and regulations, specifically the Pension Benefit Standards Act (PBSA) and the Income Tax Act (ITA). Liaises with the Office of the Superintendent of Financial Institutions (OSFI), Canada Revenue Agency (CRA) and the Office of the Auditor General (OAG).
8. Oversees and manages a team of Pension Officers to ensure timely and accurate data processing. Reviews the integrity, accuracy, and governance of all pension related data across all platforms and processes, manages corrective actions as necessary.
9. Builds and maintains strong relationships with internal stakeholders, third-party administrators, actuaries, legal advisors, auditors, and unions.
10. Creates a positive work environment and culture within the department, provides clear objectives and performance expectations for colleagues, conducts training and development needs assessments and ensures that employees are provided with the support necessary to achieve their goals.
Qualifications
Education
• Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training.
Experience
• 3 to 5 years of relevant functional experience
• 2 or more years’ experience managing people
• One or more years of experience in a unionized environment an asset
Other Information
Other Candidate Requirements
• Proficient computer skills and competent with Microsoft Office programs
• A Certified Employee Benefit Specialist (CEBS), Pension Plan Administration Certificate (PPAC) or other equivalent certification would be an asset
• Excellent team building and leadership skills and experience
• Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving
• Strong business acumen and strategic thinking
• Strong interpersonal skills with an ability to build and maintain relationships
• Strong oral and written communication skills
Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.
Employment Equity
Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.
Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.
Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.
Accommodation
Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.
Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.
Our signature behaviours
Make the call – We’re empowered to make decisions, respectfully challenge the status quo, and support others to do the same.
Know the destination– We understand Canada Post’s strategy and goals and how we contribute to them, and we move forward with open minds when exploring new approaches.
Deliver for others – We take pride in doing our personal best, demonstrate care for others, and support and encourage them to reach their potential.
Ignite our pride– We play a role in making Canada stronger by celebrating who we are, the communities we service, and issues that matter.
Our values
Our Values have three dimensions: “We matter as individuals, We matter to one another, We matter to our country”
TRUST
I earn the trust placed in me every day, and I trust that my safety and well-being are everyone’s top priority.
We do our best work when we trust each other.
We value the trust Canadians have in us, and understand it is earned with every decision and interaction.
RESPECT
I understand respect is the foundation of a successful workplace.
We respect each other as colleagues and treat each other as we would like to be treated.
We respect our country and the communities we serve, and understand we have a responsibility to be a positive force for change.
DELIVER
I challenge myself to safely deliver every day because what I do matters.
We are a network of people, united by what we accomplish and deliver together.
Delivering a stronger Canada for Canadians is at the heart of what we do
Position Occupancy
Applicants who are currently Management/Exempt term employees - it is preferred that employees perform the duties of their position for three (3) months before being considered for permanent opportunities or longer term appointments.
Applicants who are currently at the Manager/Officer/Exempt - it is preferred that employees remain in their substantive position for two (2) years before being considered for other permanent opportunities.
Applicants who are currently members of another employee group - should contact their human resources representative to learn more about their position occupancy requirements.
Interview Notification
Should you be contacted for an interview, you are required to notify your Team Leader. If you do not meet the position occupancy guidelines above, you will need to provide confirmation from your General Manager and Director, Human Resources responsible for your function/region that you can be considered for this opportunity.
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