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Job Title:  Officer, Collection and Delivery Support and Planning


Ottawa, ON, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  30843
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 30843  
Business Function: Engineering  
Primary City: Ottawa 
Other Location(s): 
Province: Ontario (CA-ON) 
Employment Type: Full-Time 
Employment Status: Term 
Language Requirement: English Essential 
Employee Class and Level: CPMGA01 
Working Hours:
Number of Vacancies: 2  
Job Closing Date (dd/mm/yyyy):05/12/2020

Job Description

Provides functional guidance to all groups under C & D at the national level and protects the best interests of C & D in analyzing potential impact of proposed new programs, new products, changes to procedures, delivery or collection policies, changes to the CUPW collective agreement or arbitration decisions.


By using deep knowledge of C & D develops, improves and proposed options and strategies to ease implementation of the previous elements and make sure our operational plan is protected.

Job Responsibilities

Below are the main job requirements and responsibilities for the Officer, Collection & Delivery Support and Planning.


  • Assesses the costs and benefits for C & D of new programs, products, changes to procedures, identify any deviation or additional costs not actually budgeted in C & D operating plan.


  • Determines the requirements or the specifications related to new programs and products, identifies best alternatives to facilitate decision making by C & D management.


  • Prepares the training and communication packages required by the field to ease the implementation of these new products and programs.


  • Reviews actual or changing operational procedures and ensures all C & D elements remains protected (costs, service, labour relation) and prepares bulletins or directives required to fix situations (incidents, misinterpretations).\


  • Monitors the effects of new programs, new products and procedures, keep a data base up to date and immediately identifies changes required to protect C & D interests or even Corporation interests.


  • Researches, develops and documents rationale for any consequences of changes to labour agreement and labour practices.


  • Develops C & D strategies, plans and policies or procedures criteria related to consultation.


  • Analyses all data related to grievances or decisions and prepares corrective actions required or efficient fall back positions.


  • Identifies desired changes to collective agreements through analysis of operations problems including lack of flexibility, frequency of grievances relating to specific collective agreement clauses.
Job Responsibilities (continued)


  • Establishes C & D required changes to collective agreement for future negotiations by requesting submissions and make recommendations to senior management.


  • Establishes and maintains a data base of all C & D collective agreement issues in order to provide a rationale for future negotiations, arbitrations, grievances and consultations.


  • Analyses and documents data to assess costs and benefits of corporate negotiation demands.


  • Analyses, documents and prepares answers to presidential complaints or to urgent requests of senior management needs for detailed and timely information.


  • Communicates and discusses with senior management, other functions, technical experts verbally or in writing to explain, get information or sell our programs or recommendations.


  • Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training



  • 1 to 3 years of relevant functional experience
  • One or more years of experience in a unionized environment an asset


Other Candidate Requirements

  • Proficient computer skills and competent with Microsoft Office programs
  • Enrollment in specific designation and or certifications programs may be required for certain positions (e.g. Engineering)
  • Strong communication, analytical, and customer service skills
Other Information

Term position with possibility of extension or permanency.  


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.


Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Leadership Behaviours
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.

Job Segment: Engineer, Accounts Receivable, Collections, Law, Engineering, Finance, Legal

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