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Job Title:  Officer, Mail Network


Ottawa, ON, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  22961
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 22961 
Business Function: Operations Support 
Primary City: Ottawa 
Other Location(s): 
Province: Ontario 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: English Essential 
Employee Class and Level: CPMGA01 
Number of Vacancies 1 
Job Closing Date (dd/mm/yyyy): 06/04/2020

Job Description

The officer is responsible for the development documentation and updating of Network Plans, both domestic and international. The officer develops product specific service standards and ensures performance through on going link analysis as profiled in the plans. The officer monitors network performance and develops appropriate corrections as required to achieve goals. The officer applies state of the art logistics practices to improve the CPC mail network.

Job Responsibilities

Below are the main job requirements and responsibilities for the Officer, Mail Network.


  • Documents all the components that comprise the integrated network operating plan, both domestic and international, by compiling current operational information ( times/volumes/people/costs) and constraints in the areas of production, schedules for transportation, machine plans and general sortation, routing of mail movement, dispatch times from plants and other facilities including LVM's, mail makeup, labelling and containerization.


  • Analyzes each component to determine the practicability of and scope for change, usually by liaison with functional or line managers ( e.g. H.O. Ops., Regional Ops.)


  • Determines service specification for each product line; beginning with the major nodes of the network, ( e.g., Vancouver - Winnipeg - Toronto - Montreal - Halifax), and the existing network components and their characteristics.


  • As part of ongoing continuous improvement, develops a set of revised operating relationships (i.e."network rules") for nodes that specifies: when mail arrives (types and volumes), when specific machine plans should be run, when mail must be dispatched (and in which container), where it goes (distinction) and how (route/carrier type), and  when it should arrive at the next node, by applying world class state of the art logistics practices.


  • Works with functional line managers to ensure that the National plan is practical adjusts as required.


  • Determines the configurations of the National Network and roles of major nodes.


  • Develops detailed, integrated plans for the entire network (all nodes).


  • Develops plans for major plant rationalizations and adjusts existing plans as new facilities are brought on line.


  • Analyzes planning issues, determines obstacles to effectiveness or efficiency and recommends changes in such areas as machine plans, sortation systems, transportation routes, mail makeup.
Job Responsibilities (continued)
  • Where more complex issues are identified, works with technical specialists/consultants to derive a solution and recommends to functional/line managers.


  • Based on the network plans and the comprehensive understanding of operational/ network capability, develops and recommends service specifications which meet market/customer requirements.


  • Monitors the achievement of the network plans, identifies issues, analyzes them, proposes/recommends solutions and revises network plans accordingly.


  • Develops and integrates national contingency plans to deal with specialized, predictable situations where the main plan is not viable (e.g., Christmas volume, specific localized labour issues, inclement weather, special mailings, statutory holidays).


  • Develops emergency plans for the control centre where unpredictable events threaten to cause unacceptable delays.


  • Provides regular information on network operations to the centre.


  • Develops, reviews and seeks approval for national policies and procedures associated with network planning and operations.


  • Provides functional guidance to Regional network planners and ensures that local plans are integrated with national plans.


  • Provides expertise on mail logistics to other CPC functions (including MMS and CPSML), major customers and suppliers through participation on committees, project teams, and boards.


  • Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training.



  • 1 to 3 years of relevant functional experience.
  • One or more years of experience in a unionized environment an asset.


Other Candidate Requirements

  • Proficient computer skills and competent with Microsoft Office programs.
  • Enrollment in specific designation and or certifications programs may be required for certain positions (e.g. Finance & Engineering).
  • Strong communication, analytical, and customer service skills.
Other Information


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Our Leadership Behaviours 
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things. 

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.

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