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Job Title:  Officer, Administrative Process Excellence


Ottawa, ON, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  Bilingual Imperative (BBBB)
Job ID:  163769
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 163769   
Business Function: Operations Support   
Primary City: Ottawa  
Other Location(s):  
Province: Ontario  
Employment Type: Full-Time  
Employment Status: Permanent  
Language Requirement: Bilingual Imperative (BBBB)  
Employee Class and Level:  
Working Hours: 
Number of Vacancies: 1   
Job Closing Date: March 28, 2023

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.



Job Description

The Officer provides a range of logistics, administrative and support services for the Centre for Process Excellence (CPEx). This includes planning and execution of Black, Green and Yellow Belt and other training events, workshops and conferences; communications with program participants, suppliers, and stakeholders; records, project, and program information management; and database and website maintenance. 

Provides engineering systems support and is accountable for communications for National and/or Regional Process Engineering activities relating to process efficiency.

Job Responsibilities

Below are the main job requirements and responsibilities for the Officer, Process Excellence.

  • Plans, coordinates, and executes the logistics for the Lean / Six Sigma program cycle. Solicits input from Process Engineering Directors in the regions and process improvement coordinators in key business areas, reviews budget, timing and size of training and manages program logistics for training facilities, printing, supplies and classroom requirements.
  • Plans, administers, communicates and executes all logistics required for Lean Six Sigma programs, for example, classroom courses, e-learning modules, conferences and workshops. Ensures consistency, high standards and cost efficiency are met for all events. Negotiates with hotels and other venues to ensure adequate facilities are obtained at the best terms possible for the corporation. Liaises with venue representatives during the event, ensuring all logistics are in place.
  • Manages communications with course participants prior to the training. Advises them of all logistics details and provides all course material.  Acts as primary contact for all questions and concerns related to the running of the course. Tracks program participants’ project progress and advises manager where follow up may be required. Represents The Centre for Process Excellence in meetings with internal customers to clarify customer needs and/or resolve particular program problems.
  • Maintains all course materials and ensures that all amendments from course facilitators are made in a timely manner; this includes translation requests, sample binders, filing of electronic copies, and version control.  Liaises with printers and other suppliers for course materials needed for programs; ensures timely shipping of materials.
  • Liaises with Learning and Development (L&D) to ensure course participants’ certification is transferred to their L&D records.

Job Responsibilities (continued)

  • Administers the budgetary aspects of the program: orders items, confirms goods received (SAP) and requests payment, and tracking program expenditures against budget and supplier contracts and managing charge backs through Training Events Manager (TEM) where required. Deals with the finance officer to ensure compliance to corporate needs/policies and liaises directly with suppliers to resolve invoice/billing issues.
  • Updates website for the program. Ensures that program information is available, up to date and accessible to all business areas and regions and Group of Companies partners. Generates ad hoc reports from databases to respond to corporate requests for information.
  • Provides a range of administrative support services to the Process Engineering, Integration and Improvement team. Uses discretion and sound judgment in dealing with internal and external stakeholders.
  • Conducts small scale process improvement projects with internal stakeholders, coordinates and facilitates strategic and improvement project meetings, monitors and communicates on multiple Operations projects.
  • Supports information gathering in the regions and at head office during the planning process; participates in the analysis, validation and consolidation of the information for input to the Corporate Plan. Analyzes previous year’s results provides detailed impact assessments. Develops and participates in presentations with functional sponsors, senior managers and others. 



  • Completed post-secondary (College or University), preferably in a Business related field OR a combination of equivalent professional experience and training



  • 2-4 years of related work experience is required
  • 1 to 3 years of  Project Management experience an asset
  • Lean Six Sigma training an asset
  • One or more years of experience in a unionized environment an asset

Other Candidate Requirement

Other Information


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.


Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.



Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated.  All information received in relation to accommodation will be kept confidential.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Leadership Behaviours
Decision Making 
– A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.


Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve. 

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.

Job Segment: Process Engineer, Project Manager, Administrative Assistant, Engineer, Engineering, Technology, Administrative, Bilingual

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