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Officer, Training Design and Development
Ottawa, ON, CA
Job Requisition Id: 201779
Business Function: Human Resources
Primary City: Ottawa
Other Location(s):Opportunity for (partial) remote work
Province: Ontario
Employment Type: Temporary - New This is a 18 months term opportunity with the possibility of extension or permanency.
Employment Status: Term
Language Requirement: English Essential
Employee Class and Level: UPCET01
Working Hours: 37.5 hours per week (Hours of Operation: 8am to 5pm Mon-Fri)
Number of Vacancies: 1
Salary: Min salary $62,234 ($31.80/hr)
Job Closing Date (YYYY-MM-DD):07/14/2026
Job Description
The Officer, Training Design and Development provides training and development services related to corporate initiatives, business processes and procedures with the goal of increasing overall employee knowledge, performance levels and professional learning standards within Canada Post.
Job Responsibilities
Below are the main job requirements and responsibilities for the Officer, Training Design and Development.
1. Conducts training needs analysis for new and existing training programs by assessing knowledge and skills gaps, financial budgets and resources required to support initiatives identified by internal clients/stakeholders. In collaboration with stakeholders and unions, determines appropriate course content to meet these needs, including collective agreement and legislative requirements.
2. Designs, develops, or acquires training content to meet results of needs analysis. Ensures that sound instructional design and adult learning concepts are in place through Quality Assurance reviews.
3. Confirms design and performance effectiveness of content through pilot training sessions or iterative review/testing of digital content prior to release to employees. Leads the translation of content to meet the Corporation’s Official Languages policy.
4. Communicates and collaborates with regional Learning and Development, Change Management, and/or stakeholders/clients to deploy training programs. Prepares trainers, SMEs (subject matter experts), team leads, and peer mentors to deliver instructor-led training through train-the-trainer sessions.
5. Works closely with the Learning Management System team to ensure assignment of programs to target audience and subsequent reporting functionality is in place.
Job Responsibilities (continued)
6. Leads training program evaluation activities, analyses evaluation data and communicates to clients/stakeholders on the achievement of training objectives. Makes recommendations to modify content when indicated through evaluation data.
7. Collects data and reports on all project status information, including training activities, budgets, evaluation activities and annual training plans. Creates and manages purchase orders in SAP as required.
8. Reviews and provides training impact and risk assessment for business cases and Requests for Proposal (RFP).
9. Maintains relationships with professional sources/contacts within and outside the Corporation to keep current on emerging trends and industry standards in training and development.
Qualifications
Education
• A University or college degree/diploma in a related field.
Experience
• 1-3 years of related work experience is required.
Other Candidate Requirements
• Demonstrated experience in the design and development of adult learning programs, including e-learning, may be required for some positions.
• Experience coordinating training projects including eLearning, instructor led and blended development, analysis, delivery, evaluation, leading training events and projects.
• Proficient computer skills and competent with Microsoft Office programs.
• Strong communication, analytical, and customer service skills.
• Travel is required, candidate must be flexible.
Other Information
Essential Requirements;
Knowledge :
- Microsoft 365 including: PowerPoint, Word, MS Project, Excel, Teams
- Articulate software, specifically Rise
- Video creating software or platforms such as Vyond
- Adult Learning strategies
- Agile training development
Skills:
- Strong written, analytical, and proofreading skills
- Strong verbal and interpersonal communication skills
- Time management skills
Abilities:
- Readily learn new applications
- Communicate project’s needs, scope and learning objectives clearly and succinctly
- Work with stakeholders and subject matter experts
- Provide direction and expertise to external suppliers when building a digital course or curriculum, learning activities, and assessments
- Perform detailed quality assurance testing for all deliverables such as images, instructional soundness, and interaction design as well as course functionality testing
- Effectively coordinate and prioritize multiple tasks, ability to stay focused on high impact initiatives.
- Facilitate training sessions and lead creative design meetings, conduct stakeholder, and subject matter expert interviews
- Coordinating training projects including eLearning, instructor led and blended development, analysis, delivery, evaluation, leading training events and projects.
Personal Suitability:
- Must be able to work independently and handle multiple priorities and projects at the same time
- Travel may be required; candidate should be flexible.
Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.
Employment Equity
Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.
Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.
Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.
Accommodation
Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.
Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.
Our signature behaviours
Make the call – We’re empowered to make decisions, respectfully challenge the status quo, and support others to do the same.
Know the destination– We understand Canada Post’s strategy and goals and how we contribute to them, and we move forward with open minds when exploring new approaches.
Deliver for others – We take pride in doing our personal best, demonstrate care for others, and support and encourage them to reach their potential.
Ignite our pride– We play a role in making Canada stronger by celebrating who we are, the communities we service, and issues that matter.
Canada Post’s values and behaviours
Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.
Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.
We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.
Job Segment:
E-Learning, Proofreading, Copy Editor, Curriculum, QA Tester, Education, Creative, Quality
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