Share this Job
Apply now »

Job Title:  Officer, Workforce Planning


Ottawa, ON, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  18981
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 18981 
Business Function: Human Resources 
Primary City: Ottawa 
Other Location(s): 
Province: Ontario 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: English Essential 
Employee Class and Level: CPMGA01 
Number of Vacancies 1 
Job Closing Date (dd/mm/yyyy): 25/08/2019

Job Description

The Officer, Workforce Planning plays an integral role in the workforce planning process.  The Officer is accountable for preparing corporate attrition forecasts, identifying key and vulnerable positions, comparing current skills with future demands, and analyzing workforce trends and changes in workforce demographics. The Officer is accountable for supporting Negotiations, corporate projects, and corporate strategy renewal initiatives by providing attrition and other employee information used to assess risks and opportunities related to headcount reductions. The Officer is also accountable for automating workforce data collection, using statistical models, and designing and maintaining complex data capture and reporting systems.

Job Responsibilities

Below are the main job requirements and responsibilities for the Officer, Workforce Planning.


  • Plans and prepares corporate, regional and business area attrition forecasts for various employee groups using statistical forecasting model; analyzes actual attrition as compared to forecasted attrition; identifies variances and makes appropriate adjustments to attrition forecasts.


  • Supports Negotiations, corporate projects and corporate strategy renewal initiatives in assessing risks and opportunities related to headcount reductions by providing attrition forecasts and related employee information as required.


  • Develops automated Excel spreadsheets to capture complex workforce data; designs and maintains advanced reporting systems using SAP and other computer systems or applications; modifies programming of forecasting model to enhance data capture capability; instructs Human Performance Management end users on SAP Pension Eligibility Report’s functionality and use in attrition forecasting.


  • Co-ordinates the collection of internal data from business areas related to key & vulnerable positions and existing or potential skill gaps; evaluates information according to established criteria to determine relative degree of vulnerability; ensures that key and vulnerable positions are identified in SAP; communicates results to deployed HR and business areas in report or presentation format.
Job Responsibilities (continued)
  • Researches and writes reports on internal and external workforce trends and labour market issues including skill shortages, changes in workforce size and composition, employment rates, demographic characteristics, retirement trends and macroeconomic factors, consulting with economists and labour market experts; uses statistical models in creating demographic profiles.


  • Liaises with regional Human Performance Management regarding workforce adjustment costs, specifically, voluntary and involuntary termination payments issued to unionized and non-unionized employees; instructs end users of Workforce Management System on system functionality; and resolves technical problems to ensure termination payments are processed on a timely basis.


  • Liaises with regional Human Performance Management to verify other workforce adjustment costs such as career/financial counselling services provided to unionized and non-unionized employees; processes invoices in SAP and monitors usage and spending levels in accordance with Purchase Order.


  • Provides functional direction to regional Human Performance Management on Work Options Program; interprets program offerings and provides procedural advice on program administration.


  • Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training



  • 1 to 3 years of relevant functional experience
  • One or more years of experience in a unionized environment an asset


Other Candidate Requirements

  • Proficient computer skills and competent with Microsoft Office programs
  • Enrollment in specific designation and or certifications programs may be required for certain positions (e.g. Finance & Engineering).
  • Strong communication, analytical, and customer service skills
Other Information


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Our Leadership Behaviours 
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things. 

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.

Job Segment: ERP, Consulting, Engineer, SAP, HR, Technology, Engineering, Human Resources

Apply now »