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Job Title:  Supervisor, Dock Operations - Peak Temporary Assignment


Ottawa, ON, CA

Other Location(s): 
Employment Type:  Temporary - New
Language Requirements:  Bilingual Imperative (BBBB)
Job ID:  161239
Employment Type:  Temporary - New
Job Details: 

Job Requisition Id: 161239   
Business Function: Plant Operations   
Primary City: Ottawa  
Other Location(s):  
Province: Ontario  
Employment Type: Temporary - New  
Employment Status: Term  
Language Requirement: Bilingual Imperative (BBBB)  
Employee Class and Level: OP 01  
Working Hours: 
Number of Vacancies: 1   
Job Closing Date (MM/DD/YYYY):2022/09/27

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.



Job Description

Reporting to the Superintendent, leads a team of employees engaged in the safe and efficient despatch/receipt of mail on the loading docks of major mail processing plants. As the primary link between plant and transportation operations, works closely with both teams to ensure service commitments are met or exceeded. Acts as the “voice of the company”, sharing performance expectations, business updates and results regularly with team members.

Job Responsibilities

Below are the main job requirements and responsibilities for the Supervisor, Dock Operations.


  • Supervises the operation of the loading docks and contributes to the efficient processing and transportation of mail. Sets daily priorities to ensure that deadlines and service commitments are met; ensures that all dock staff are aware of available and committed (SIS) mail that are to be loaded and despatched on the correct services and within the scheduled timeframe.


  • As the primary link between plant operations and transportation operations, responds immediately to emerging problem situations pertaining to overloads, carryovers, missed/late services, incorrect or missed despatches, etc. Communicates with plant operations or the Area Performance Centre on any quality or service issues related to mail received by Receipt and Despatch operations. 


  • Promotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts investigations, and reports and follows up on accident incidences.  Addresses and resolves health and safety issues in a timely and efficient manner.  Conducts safety inspections and takes corrective action to rectify unsafe operating conditions. Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job.


  • Ensures that safety policies, procedures and standards related to vehicle and dock operations are respected at all times by Mail Service Couriers, private contractors and dock operating staff (e.g. wheel chocking, key control, ramps, etc.). Ensures the dock areas are maintained in a safe operating condition takes corrective action and identifies deficiencies to the appropriate management as required. Takes necessary corrective action including discipline in incidents of safety procedure violations.

Job Responsibilities (continued)

  • Supervises, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace.  Administers human resources processes such as staffing, performance management, disability management and attendance management.  Resolves staff issues, including disciplinary action if required.  Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Creates learning and knowledge transfer opportunities for assigned staff.


  • Liaises with plant operations to ensure that all committed mail is brought to the dock on time to be correctly despatched, and to anticipate abnormal vehicle capacity requirements (i.e. overloads), through direct on-going contact and daily production meetings.


  • Ensures the optimal utilization of resources and equipment through the efficient and correct loading of vehicles; e.g. efficient loading of vehicle with priority given to committed mails, reducing the requirement for overload vehicles, reduced dispatching errors and carryovers, and reduced return trips and extra trips.


  • Monitors all services for compliance to scheduled arrival and departure times and takes corrective action in the form of communications with local and National performance centers on any anomalies. Also monitors all services to ensure compliance with corporate policies and procedures with respect to documentation and other despatch and arrival recording requirements.


  • Liaises with plant operations to ensure that enough equipment is available for operational needs. Ensures that all shipping containers are properly identified and correctly stored in assigned holding areas through daily Quality reports.


  • Through daily monitoring and observation, provides feedback and makes recommendations to Area Transportation Network on optimal planning of tours.


  • Maintains employees’ time and leave to ensure the accurate and timely pay for all employees. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role. 



  • High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)



  • Minimum 1 year experience managing a team OR
  • Minimum 2 years’ experience working within a unionized environment
  • Working knowledge of Microsoft Office (i.e., understand the major features of each software application)


Other Candidate Requirements

  • Not Applicable



  • Post-secondary degree/diploma

Other Information


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.


Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.



Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated.  All information received in relation to accommodation will be kept confidential.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Leadership Behaviours
Decision Making 
– A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.


Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve. 

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.

Job Segment: Operations Manager, Performance Management, Temporary, Operations, Human Resources, Contract, Bilingual

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