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Director, Artificial Intelligence (AI)
Ottawa and/or Toronto, ON, CA
Job Requisition Id: 199641
Business Function: Information Technology
Primary City: Ottawa and/or Toronto
Other Location(s):Opportunity for [partial] remote work available
Employees who reside outside the geographic area of competition are invited to apply provided that no relocation is required OR the employee is willing to pay for their own relocation.
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (CBCC) , BBBB applicants welcome to apply. Additional details on language of work below*
Employee Class and Level:
Number of Vacancies: 1
Recruiter’s name: Manuela Rodriguez-Bowen
Position Reports To: YVES MANNING
Area of Competition: National
Posting Date (YYYY-MM-DD): 2026-04-08
Closing Date (YYYY-MM-DD): 2026-04-14
Job Description
The Director, Artificial Intelligence is a senior leadership role within the Office of the CIO, responsible for executing the enterprise AI strategy. This role oversees AI governance, the "AI Centre of Excellence" (CoE), AI platforms, and IT operations, ensuring secure, ethical, and scalable AI adoption. The Director partners closely with technology, data, cybersecurity, business units, and executive leadership to maximize value from AI-enabled transformation while ensuring data privacy, ethical compliance, and high ROI.
Job Responsibilities
Below are the main job requirements and responsibilities for the Director, Artificial Intelligence (AI):
- Defines and leads the enterprise-wide AI strategy in alignment with the CIO’s technology roadmap and corporate objectives. Champions responsible and ethical AI practices and embeds them into all AI initiatives.
- Leads the development of AI policies, standards, and best practices. Supports and evolves the AI governance frameworks covering safety, privacy, compliance, model risk management, and regulatory alignment. Partners with cybersecurity to manage AI-specific risks including data leakage, model vulnerabilities, and misuse.
- Oversees the continued evolution and alignment of the current AI platforms and technologies at Canada Post, ensuring seamless integration with cloud ecosystems (Azure, AWS, GCP or others).
- Oversees the design, deployment, and lifecycle management of enterprise AI platforms, including generative AI and automation technologies. Evaluates emerging AI technologies, vendors, and platform capabilities, leading enterprise adoption.
- Supports and leads an AI Centre of Excellence (CoE) including data scientists, ML engineers, prompt engineers, and AI product managers. Oversees AI project portfolio execution, ensuring value delivery, scalability, and business impact.
Job Responsibilities (continued)
- Develops and manages the AI operating budget and investment roadmap. Leads vendor strategy, negotiation, and long-term partnership management with AI and cloud technology providers.
- Collaborates with Innovation to identify opportunities for AI-driven innovation, automation, and efficiency across business functions.
- Collaborates with Data & Analytics leadership to ensure high-quality data pipelines, MLOps frameworks, and model lifecycle governance.
- Acts as a strategic advisor to senior executives and business leaders on AI opportunities and implications. Drives enterprise adoption of AI capabilities through training programs, enablement, and change management. Leads the cultural shift toward "AI-first" thinking.
- Implements KPIs, ROI metrics, and performance dashboards for AI initiatives. Ensures AI solutions deliver measurable business outcomes and improve customer and employee experiences.
Qualifications
Education
- Completed post-secondary education, preferably in Computer Science, Data Science, Engineering, or another related field OR a combination of equivalent professional experience and training.
- A master’s degree is considered an asset.
Experience
- 10 or more years of combined experience in data, analytics, AI/ML, and enterprise software engineering leadership.
- 3 or more years of experience managing large, cross-functional teams and complex technology portfolios across software engineering, product management, and data disciplines.
- Experience in complex AI context aggregation techniques including memory optimization and token management (caching, context bloat, etc.).
- Experience integrating OAuth authorization constructs into real-time data governance execution, handling claims, roles, RBAC and Identity Governance and Administration.
- Proven experience layering generative capabilities on top of ML models.
- Experience providing clear and transparent audit accounting of LLM and prompt usage, applying guardrails and implementing cybersecurity safeguards to generative interactions.
- Experience managing and planning budgets.
Other Candidate Requirements
- Strong background in software engineering automation, product management, and platform engineering.
- Applied knowledge of Machine Learning and Generative AI constructs.
- Strong academic knowledge of effective context engineering practices and vector embedding techniques to optimize proximity and relevance.
- Ability to participate in pull request reviews of core framework logic, chatbot and vendor integrations (Java, Spring AI, LangChain, A2A, gRPC, Angular, OAuth, Python, Terraform, AWS Bedrock (and landing zone), Kubernetes, multi-model and multi-modal, agentic patterns such as Chain of Thought, LLM as Judge, etc.).
- Strong background in data management practices, Postgres PGVector, Neptune and Neo4J graph databases, information architecture practices and data catalog integration techniques for DataOps and MLOps pipeline integrations.
- Exceptional ability to communicate complex AI concepts to executive stakeholders, translating technical depth into clear business outcomes.
- Excellent oral and written communication skills with executive presence.
- Change leadership, team-building and organizational influence skills.
- Demonstrated ability to lead through collaboration and shared decision‑making.
- Innovation mindset with a focus on value creation.
- Strategic and analytical thinker with strong business acumen.
- Sound organizational, judgement and decision-making skills with proven abilities in problem solving.
- Strong interpersonal skills with an ability to build and maintain relationships.
Other Information
Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.
Employment Equity
Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.
Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.
Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.
Accommodation
Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.
Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.
Our signature behaviours
Make the call – We’re empowered to make decisions, respectfully challenge the status quo, and support others to do the same.
Know the destination– We understand Canada Post’s strategy and goals and how we contribute to them, and we move forward with open minds when exploring new approaches.
Deliver for others – We take pride in doing our personal best, demonstrate care for others, and support and encourage them to reach their potential.
Ignite our pride– We play a role in making Canada stronger by celebrating who we are, the communities we service, and issues that matter.
Our values
Our Values have three dimensions: “We matter as individuals, We matter to one another, We matter to our country”
TRUST
I earn the trust placed in me every day, and I trust that my safety and well-being are everyone’s top priority.
We do our best work when we trust each other.
We value the trust Canadians have in us, and understand it is earned with every decision and interaction.
RESPECT
I understand respect is the foundation of a successful workplace.
We respect each other as colleagues and treat each other as we would like to be treated.
We respect our country and the communities we serve, and understand we have a responsibility to be a positive force for change.
DELIVER
I challenge myself to safely deliver every day because what I do matters.
We are a network of people, united by what we accomplish and deliver together.
Delivering a stronger Canada for Canadians is at the heart of what we do
Position Occupancy
Applicants who are currently Management/Exempt term employees - it is preferred that employees perform the duties of their position for three (3) months before being considered for permanent opportunities or longer term appointments.
Applicants who are currently at the Manager/Officer/Exempt - it is preferred that employees remain in their substantive position for two (2) years before being considered for other permanent opportunities.
Applicants who are currently members of another employee group - should contact their human resources representative to learn more about their position occupancy requirements.
Interview Notification
Should you be contacted for an interview, you are required to notify your Team Leader. If you do not meet the position occupancy guidelines above, you will need to provide confirmation from your General Manager and Director, Human Resources responsible for your function/region that you can be considered for this opportunity.
Language Requirement: CBCC (Reading Comprehension: Advanced level, Written Expression: Intermediate level, Oral Comprehension: Advanced level, Oral Expression: Advanced level)
Important Language Requirement Note:
While this position is listed with a CBCC linguistic designation, applicants who currently meet the BBBB language requirement, are still encouraged to apply. Candidates who meet the current BBBB level and are successful in the competition may be supported to attain the new CBCC level if required.
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