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Job Title:  Manager, Engineering and Maintenance Field Support



Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  160999
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 160999 
Business Function: Engineering 
Primary City: RICHMOND 
Other Location(s): 
Province: British Columbia 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: English Essential 
Employee Class and Level: CPMGA02 
Number of Vacancies: 1 
Area of Competition: British Columbia  
Posting Date (09/14/2022): 
Closing Date (09/28/2022): 

Job Description

The Manager of the Engineering and Maintenance Field Support leads, develops and influences a team that provides technical expertise and support for mail processing equipment and equipment monitoring systems.  


This includes overseeing the development of programs, specifications and procedures to support procurement processes, design modifications and configuration changes.  They will also represent Engineering & Maintenance for consultation on joint committees and supports Labour Relations during the grievance process.


Working collaboratively with the local Operations team, key enablers and external suppliers is key in this role to identify issues and provide sound technical solutions as we contribute to the Corporations success in providing excellent service to all Canadians.  

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Engineering and Maintenance Field Support.


  • Supports the Director, Engineering and Maintenance in the preparation of long term and short term strategies and plans consistent with the corporate objectives and the definition of policies and procedures to ensure the ongoing reliable operation of all Technical Support Systems.
  • Identifies and recommends technological needs and specific long term programs to be included in investment program.
  • Prepares engineering specification and Statement of work documentation to support procurement processes, design modifications and configuration changes of Technical Support so as to ensure CPC requirements are met in a cost effective manner.
  • Establishes and manages project teams using internal and external resources as appropriate; set terms of reference for each of the parties; establishes schedules and budgets and determines monitoring and reporting processes; reviews project work and resolves team and project problems, ensures compliance with configuration control procedures.
  • Manages the development of programs, specifications, procedures and standards to support procurement processes, design modifications and configuration changes.
  • Ensures the satisfaction of user needs by proper response to demands or suggestions of the Operators, Industrial Engineering, Asset Maintenance and other Canada Post Corporation groups pertaining to equipment and system improvements required to fully meet Canada Post Corporation service requirements.
  • Reviews, analyses and manages new approaches and new systems to increase the cost effectiveness and/or efficiency of Technical Support without deterioration of quality, service or other considerations such as, employee health and safety.
  • Manages the human, capital and technical resources requirements to effectively support development and implementation of corporate projects.
  • Provides technical support to Maintenance and User groups in terms of diagnostics, troubleshooting, expert advice and quick patches to minimize downtime and restart mail operations equipment and systems.
  • Recommends minimum spare quantities based on mean time between failure and mean time to repair.  Directs the development of manufacturing documentation and prototypes to allow sourcing of critical parts. Validates parts manufacturing documentation for configuration control and contracting.

Job Responsibilities (continued)

  • Recommends maintenance and operational requirements and supports the development of courses technical content, course material and the documentation of equipment for all maintenance and User training.  Manages the review and approval of maintenance and engineering documentation to ensure compliance to Equipment and Systems Purchasing Agreement; ensures documentation is updated as changes occurred.
  • Provides technical expertise in modernizing and improving equipment performance, functionality and reliability leveraging knowledge/experience with CMMS, CAD, Controls, PLC, RCM, FMEA, development and review of PM programs.
  • Ensures equipment safeguarding and compliance to CSA standards CSA Z462, CSA Z432, CSA Z460, CEC and Federal Health and Safety regulations.
  • Liaising with various internal departments and other regions to ensure common approaches and compliance to established corporate standards and best practices.
  • Participates in the development of overall Audit Program for all Technical-Support Systems and implements the Audit Program.  Supports the development, testing and implementation of contingency plans.
  • Conducts pre-contract briefings for consultants, analyzes and evaluates consultant proposals against predetermined criteria, and substantiates the rationale for acceptance or rejection of such proposals.
  • Maintains an awareness of the 'STATE OF THE ART' technologies applied in an industrial environment and an understanding of future system requirements in order to foresee the changes required to meet the needs of evolving mail processing operations.
  • Collects information, prepares documentation and supporting material for presentation to the Joint Committee for technical changes.
  • Collects information, prepares documentation and supporting material to support Labour Relations during grievance process.
  • Conducts contractor and employee performance appraisals. Assesses and evaluates staff performance on a timely basis.
  • Participates in staffing recruitment and selection/promotion boards.



  • Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training



  • 3 to 5 years of relevant functional experience
  • 2 or more years’ experience managing people
  • One or more years of experience in a unionized environment an asset


Other Candidate Requirements

  • Proficient computer skills and competent with Microsoft Office programs
  • Designation and or certifications programs may be required for certain positions (e.g. Finance & Engineering)
  • Excellent team building and leadership skills and experience
  • Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving
  • Strong interpersonal skills with an ability to build and maintain relationships
  • Strong oral and written communication skills

Other Information

Travel is required as this position covers BC, Alberta, Saskatchewan and Manitoba. 


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.



Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated.  All information received in relation to accommodation will be kept confidential.


Important Message

Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Our Leadership Behaviours 
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things. 

Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve. 

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.


Job Segment: Field Service, Technical Support, Industrial Engineer, Engineering Manager, Field Engineer, Manufacturing, Technology, Engineering

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