Officer, Delivery Services

Job Description

The Officer provides safe and cost effective delivery mode and addressing solutions for Canada Post and its customers for a designated area of regional operations. This includes providing guidance, direction and controls during the planning and implementation of all new and updated delivery services.

Job Responsibilities

Below are the main job requirements and responsibilities for the Officer, Delivery Services.

• Monitors growth projections in designated communities, and develops addressing and delivery plans. Maintains ongoing communication with the Officer, Standard Operating Equipment Maintenance to advise them of projections so they can realign plans for street furniture and associated equipment maintenance.

• Works with municipal planning officials and real estate developers to understand their issues and priorities, and represents those of Canada Post. Ensures Canada Post’s requirements are built into plans for all construction.  Develops and delivers or participates in presentations on proposed new delivery services to municipal authorities and the general public.

• Plans and manages the implementation for new points of call, including assigning addresses and delivery modes, and transfer points while mindful of safety, cost effectiveness and public concerns. Establishes site locations, and street furniture and equipment needs, and oversees logistics of new site installations.

• Works with contractors and suppliers to ensure high quality and timely completion of work. Inspects work and certifies completion for new site installations.

• Plays a local lead role for national delivery service projects, managing change within Canada Post, and with contractors, customers and government officials. This includes addressing changes, logistics planning for equipment conversions, communications and implementation.

Job Responsibilities (continued)

• Projects professional service standards and ensures customer experience is a priority when investigating and resolving service issues and complaints.

• Stays current with Corporate Address and Delivery Planning policies, and works to educate local postal officials on addressing and delivery procedures, reporting compliance, and roles and responsibilities. Mentors and coaches Delivery Planners to further their professional development in Addressing and Delivery Services.

• Provides first level Address Management System, MIS and other delivery systems expertise to support regional operational planning and problem solving. Ensures the timely update and integrity of data in these systems, and provides advice and guidance on their use.

• Gathers data on municipal and commercial business and development plans and projects and provides input to the operational planning process.

Qualifications

Education / Experience

High School diploma or provincial equivalent (GED) Equivalent experience may be accepted in lieu of a High School Diploma

1.a) A post-secondary certificate, diploma or degree in any of the following areas: urban planning, geographical information systems, graphic design, rural planning or any relted discipline

OR

b) Minimum 2 years experience as a supervisor in collection and delivery/transportation

OR 

c) Minimum 3 years experience as a supervisor in Mail processing 

OR

d) Minimum 2 years experience in Delivery Services or Delivery Optimization roles (e.g. Delivery Planner, DSO, RSO, RMO)

OR

e) Minimum 2 years experience in delivery logistices and/or urban planning

2. Experience managing client escalation, conducting data analytics and site inspections 

3. Both a working knowledge and ability to demonstrate skills at an Advanced level; of the Microsoft Office suite of software to include such tasks as: Prepare more sophisticated presentations on power point. Building presentation themes, enhancing with charts, tables, graphics and animation effects and producing advanced slide shows. Create Pivot tables in Excel to summarize large collections of data. Organize the data in multiple worksheets and use pre-defined basic formulas. Create basic relational database in Access: import and export required information, create queries, forms and tailored reports using existing wizards.

4. Both a working knowledge and the ability to demonstrate at an Advanced level;  CPC Web applications such as SAP and other non-CPC applications, such as Google Earth, Adobe Acrobat and AutoCAD; the ability to navigate, analyse, and use / manipulate data (i.e., understand the major features and data results, of each software application), including the ability to manipulate and amend PDF versions of maps.

5. Demonstrate professional communication skills in both written and verbal formats; at an Advanced level

Other Candidate Requirements :

1. Possess a valid permanent driver’s license (no graduated or temporary license)

2. Have a satisfactory safe driving record per CPC’s Driver Safety Program , which includes:

a) Have not received more than 2 moving violations in last 3 year

b) Have not had more than three demerit points assigned in one single violation

 c) Have not had license suspension or prohibition of any kind in last 3 years

3. Frequent/extensive travel away from the home office or home region, which may include the need for overnight stays in hotels

4. Extended travel to remote areas may also be required

5. The availability to change working hours to meet external customer needs.

Assets

• Post-secondary degree in Urban/Municipal planning
• Working with and managing large budgets
• Regular Forecasting and planning of equipment and resources

Other Information

An eligibility list will be established following the competition for a twelve (12) month period.