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Job Title:  Supervisor, Mail Processing - NIGHT


Saint-Laurent, QC, CA

Other Location(s):  St-Laurent, Montréal, Montreal
Employment Type:  Full-Time
Language Requirements:  Bilingual Imperative (--BB)
Job ID:  172270
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 172270   
Business Function: Plant Operations   
Primary City: Saint-Laurent  
Other Location(s):St-Laurent, Montréal, Montreal  
Province: Quebec  
Employment Type: Full-Time  
Employment Status: Permanent  - 40 Hours
Language Requirement: Bilingual Imperative (--BB)  
Employee Class and Level: OP 01  
Working Hours: NIGHT*
Job Closing Date (MM/DD/YYYY): 06/01/2024


* Shift differential will be applied to the night work shif

* Recovery Leave for night workers will be accumulated during this work shift

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.



Job Description

The Supervisor is accountable for the safe and efficient management of the total mail processing operation within an assigned area so that plant operating targets and service and production standards are met during the assigned shift.  This includes Plant and Section operating targets, production standards, service, quality, and health and safety.  Provides guidance and leadership to employees and is responsible for all activities related to management of the workforce. 

Job Responsibilities

Below are the main job requirements and responsibilities for the Supervisor, Mail Processing.


  • Develops plans to meet daily/weekly/monthly goals, processing strategies, and employees required to meet service commitments.   Continuously monitors staffing level and workload and adjusts as necessary during the shift, taking into account the impact throughout the Plant.   Understands and works towards the goals and vision of operations such as productivity, customer service, cut-offs and quality.


  • Promotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts inspections and investigations, and reports and follows up on accident incidences or unsafe operating conditions.  Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job, participating in case review committee meetings as required. May participate as a member of the local health and safety committee.


  • Directs, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace.  Administers human resources processes such as staffing, performance management, disability management and attendance management.  Resolves staff issues, including disciplinary action if required.  Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement, including the management of first level grievances.  Creates learning and knowledge transfer opportunities for assigned staff.


  • Evaluates current operational methods and procedures and recommends improvements to optimize operational efficiency.  Implements changes and communicates with support groups as required.

Job Responsibilities (continued)

  • Controls and updates data for reporting systems to ensure all Plant data requirements are met. Analyzes daily productivity reports to determine problems and trends. Shares analysis and key indicator results with team.


  • Communicates frequently with the previous and post-shift Supervisors. Provides a brief “recap” of key activities performed and discusses any anomalies that occurred during the shift.


  • Promptly responds to equipment failures, makes adjustments to meet scheduled deadlines, prepares report and notifies Production Control and Reporting.


  • Maintains employees’ time and leave to ensure the accurate and timely pay for all employees. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role.



  • High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)



  • Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment
  • Working knowledge of Microsoft Office (i.e., understand the major features of each software application)


Other Candidate Requirements

  • Not Applicable



  • Post-secondary degree/diploma



Other Information


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.


Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.



Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated.  All information received in relation to accommodation will be kept confidential.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Leadership Behaviours
Decision Making 
– A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.


Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve. 

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.

Job Segment: QC, Performance Management, Quality, Human Resources, Night, Operations, Bilingual

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