Director, Retail Services Growth and Transformation

Job Requisition Id: 200855 
Business Function: Retail 
Primary City: Toronto 
Other Location(s):Ottawa. Employees who reside outside the geographic area of competition are invited to apply provided that no relocation is required OR the employee is willing to pay for their own relocation. 
Province: Ontario 
Employment Type: Full-Time 
Employment Status: Term - With the possibility of extension or permanency 
Language Requirement: Bilingual Imperative (CBCC) 
Employee Class and Level: CPMGB03 
Number of Vacancies 1 
Job Closing Date (YYYY-MM-DD): 2026-06-14

JOB DESCRIPTION

The Director, Retail Services Growth and Transformation, provides strategic direction to the Retail business management and delivery teams. The Director partners with internal stakeholders at Canada Post and external partners to develop growth strategy initiatives that support the retail business transformation, with a goal to achieving financial and service business targets. Develops relationships with key internal channel partners, such as Retail Operations, Digital management teams, Operations and other Lines of Business management. 

The Director collaborates with stakeholders to identify and assess opportunities, develop a business case, gain consensus and prioritize growth strategies. They develop a proof concept market launch for Retail Services, ensuring strong execution through effective communication and best practices to promote the Retail Services products. 

JOB RESPONSIBILITIES

Below are the main job requirements and responsibilities for the Director, Retail Services Growth and  Transformation. 

• Acts as a subject matter expert on all retail services products and actively coaches, engages, motivates and inspires the Growth & Transformation team.  Drives the business growth strategy by enabling the business delivery team and product management teams to optimize their contribution to the strategies through coaching, content development and integration, as well as any other tools that support the growth strategy. 

• Integrates key financial and operational drivers of performance into financial models for analysis and forecasting in order to assess progress being made toward financial goals and objectives. Collaborates with key stakeholders along with the Retail analytics and reporting team to obtain additional information when applicable for analyses and forecasting. 

• Assesses retail services business opportunities and needs to ensure alignment with key strategic direction. Validates financial assumptions for business cases that include retail clerk participation in transactions and / or product messaging with customers, technology requirements and operational set-up and change of in-store merchandising to ensure quality and completeness for proof of concepts, pilots and consideration of scale for the opportunity. 

• Plans and manages internal team communications and awareness of Corporate direction, mission, aims and activities. 

• Assesses operational and financial risks and analyzes proposed alternatives for corrective actions to meet plan objectives and targets and escalates as necessary. Conducts proactive trend analyses with best practice reviews. Leverages information to provide insight and challenge ideas, influencing direction and decision making. 

• Provides governance and promotes consistent implementation and use of corporate financial policies, processes, guidelines, and tools in order to maintain integrity, safeguard corporate assets, and mitigate risk.   

• Supports and maintains industry knowledge and expertise regarding new services  product information, trends and best practices.   

• Provides influence and strategic direction to internal stakeholders. 

QUALIFICATIONS

Education 

• Completed post-secondary, preferably in a related field including (Finance, Marketing, Business Administration) 

• Relevant professional designation (CPA) and/or MBA would be considered an asset 

Experience 

• 5 to 10 years of relevant functional experience in a related field  

• 2 or more years of experience in leading subject matter expert teams 

• 1 or more years of experience in a similar organization would be considered an asset 

Other Candidate Requirements 

• A strong relationship builder with personal credibility, polished communication, and presentation skills, including experience with senior executive interaction 

• Strong leadership skills, adaptable to change, with a desire to grow, comfortable with risk and working with ambiguity. 

• Proficient computer skills and competent with Microsoft Office programs and other job relevant programs 

• Excellent team building skills and an ability to maintain and foster relationships 

Canada Post’s values and behaviours 

Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country. 

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions. 

We’re committed to living these values and practicing these behaviours every day.  Learn more about the values and behaviours by visiting the Canada Post website.