Manager, Change Management

Job Description

The Manager, Change Management leads the planning and delivery of the change strategy for a major business function undertaking large-scale projects that will result in the introduction of significant change to the Corporation. The Manager, Change Management provides counsel to the client on change management issues, particularly as they relate to communications and training; assembles a team to deliver the strategy incorporating the change impact analysis and re-engineering of processes; coordinates across functional groups and key stakeholders; and tracks, monitors and reports on results. The Manager, Change Management serves as primary liaison on all change management issues on behalf of the project team.
 

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Change Management.

1.    Consults with the client, and develops scope and implementation plans in support of the approved strategy including structure of the implementation team, detailed costing, responsibility assignments and management controls to deliver within overall project objectives.

2.    Develops the change management strategy with the project director for approval and integration with other initiatives by the project sponsor including feasibility assessment of alternative solutions to the strategy and associated costs.

3.    Completes detailed assessment of changes in business process in line with the project design teams. Coordinates cross-functional teams to assess business impact of those changes, on business process, employee roles and external customers and/or vendors.

4.    Ensures the change management strategy is delivered, within the project timeframes, cost estimates, following the strategic and tactical processes. Ensures that senior management is advised of the communications and training plans as well as any variances to these plans.

5.    Works closely with key stakeholders such as Communications, Labour Relations, Learning and Development Institute and Customer Support Teams to ensure business process changes are understood and addressed within the overall change strategy.
 

Job Responsibilities (continued)

6.    Develops content, communication and training using project resources and cross functional teams, as required, to execute the approved change management strategy. 

7.    Regularly reviews and reports status of all project deliverables with project team and other key stakeholders. Ensures that all project deliverables adhere to corporate standards and policies. 

8.    Stays current with change management best practices. Promotes the enhancement of change management skill levels and improves retention of these skills in Canada Post by sharing information and demonstrating their value through results. 

9.    Recommends priority areas for future development or enhancement to senior management.
 

Qualifications

Education

•    University degree in a relevant discipline such as Communications/Business or a combination of commensurate education and experience

•    Relevant certification, such as, Change Management or Project Management, would be an asset

Experience

•    At least three to four years’ experience in a business management role including relevant work experience in the areas of Process Management, Communications, Training and/or Change Management

•    2 or more years’ experience managing people

•    One or more years of experience in a unionized environment an asset

•    Experience in a project environment would be an asset

Other Candidate Requirements

•    Understanding of Plant Operations and/or Delivery Operations

•    Proficient computer skills and competent with Microsoft Office programs

•    Excellent team building and leadership skills and experience

•    Skilled at motivating others

•    Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving

•    Strong interpersonal skills with an ability to build and maintain relationships

•    Strong oral and written communication skills

•    Demonstrated ability to manage competing priorities and integrate various tasks within a matrix or project environment 

•    Highly influential with strong negotiating skills

•    Adept at project development and execution

•    Innovative with a strong business acumen

Other Information