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Job Title:  Specialist, eCommerce Solutions


Toronto, ON, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  25691
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 25691 
Business Function: Sales 
Primary City: Toronto 
Other Location(s): 
Province: Ontario (CA-ON) 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: English Essential 
Employee Class and Level: MGTSS02 
Number of Vacancies 1 
Job Closing Date (dd/mm/yyyy): 20/1/2020

Job Description

The eCommerce Solutions Specialist is responsible for the Corporation’s largest strategic Enterprise major market customers. The eCommerce Solutions Specialist has full accountability for the Parcels budget and growth requirements as well as joint accountability for delivery of the overall account budget, incremental and new growth expectations.

The Solutions Specialist ensures that Canada Post’s Parcel solutions are considered and included in the development of the customer strategic account plans which include complete assessment and fulfillment of their clients’ parcel and logistics requirements. Develops, closes and manages all parcel and eCommerce opportunities and accounts, while providing solutions that leverage the breadth of Canada Post’s products and services.

Job Responsibilities

Below are the main job requirements and responsibilities for the eCommerce Solutions Specialist.


  • Strategically plans and manages the Parcels line-of-business growth and profitability within their assigned customer base. Facilitates and participates in joint strategic planning with customers to share short and long-term logistics and eCommerce goals and direction. Manages according to an agreed market development strategy and assigned sales quota plans.


  • Establishes credibility with customer's executive and key influencers across their organization through the assessment and recommendations that meet or exceed expectations.


  • Ensures growth in revenue from Parcel sales by managing strategic relationships with customers and influencers across their organizations, ensuring that Canada Post’s Parcel products and services meet their business needs


  • Gains an in-depth, thorough understanding of the customers’ business needs and provides advice, consultation, and recommendations to customers' senior management on Parcel solutions that address their business objectives.


  • Develops and employs appropriate competitive sales strategies, and continually modifies these strategies to meet changing business, industry, and customer circumstances.


  • Conducts customer and industry education sessions on the potential for improvements in performance and efficiency through the CPC Parcels Value Proposition within organizations. Provides thought leadership and regular updates for key influencers to keep them current on the changing transportation scene.

Job Responsibilities (continued)

  • Maintains and grows existing and new customers through appropriate propositions and ethical sales methods, and extensive multi-level internal liaison, to optimize opportunities, quality of service, business growth, and customer satisfaction.


  • Leads the negotiation, creation, execution, and renewal of customer contracts. Ensures customer satisfaction is met or exceeded as it relates to the customers’ expectation of Canada Post.


  • Secures corporate resources to support sales plans and achieve Parcel growth objectives. Implements competitive displacement strategies by capitalizing on eCommerce, 3PL and supply chain industry knowledge, experience and relationships. Professionally positions this valuable market understanding with the customer leadership base.


  • Supports Canada Post’s marketing and product departments, and management through their insight and experience with the development of new products, promotion strategies, and activities for Parcels.


  • While primarily accountable for delivery of required the growth and budget for their specific LOB, this role also has secondary accountability to ensure that the overall budget for the account(s) they are assigned is achieved.


  • Expands their network of contacts and influencers at all levels and across departments within the customer organization. When appropriate, briefs and involves Canada Post’s Executives in the account at a peer-to-peer senior level.


  • Acts as the technical resource for shipping and delivery solutions to their customers and industry, using their strategic capabilities and experience.






  • Degree in Administration/Commerce/Marketing OR equivalent education and/or experience with a minimum of 5 years of significant and relevant sales/consulting experience in 3PL, eCommerce and/or supply chain management.




  • Experience leading large, strategic projects involving cross functional groups (project management skills would be a strong asset)


Other Candidate Requirements


  • Demonstrated ability in sales closure in a highly competitive industry. Strong understanding of and presence with transportation channels and partners.
  • Thorough knowledge of one or more of the following: eCommerce technology solutions, 3PLogistics, Supply Chain Management.
  • Demonstrated ability to interpret and effectively communicate complex concepts to clients at various organizational levels using both written and verbal methods.
  • Outstanding consultative selling, analytical skills, and business acumen with demonstrated knowledge of business fundamentals including finance, marketing, business, planning and communication.
  • Extensive knowledge of competitive practices in the expedited transportation, logistics, courier, and delivery markets.
  • The ability to influence and persuade others and present detailed concepts both verbally and in writing to stakeholders at all levels including the “C –suite”
  • Maintain relevant skills, knowledge, and certifications as applicable
  • Strong customer experience orientation with excellent presentation and storytelling skills
  • Excellent decision-making ability and ability to plan and organize in a self-directed environment.
  • Valid provincial Driver’s license and ownership of reliable vehicle.




Other Information


Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.


Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.


If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.


Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Our Leadership Behaviours 
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things. 

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.

Job Segment: Consulting, Strategic Planning, Logistics, Supply, Supply Chain Manager, Technology, Strategy, Operations

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