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Job Title:  Trainer - Peak


Toronto, ON, CA

Other Location(s):  Mississauga
Employment Type:  Temporary - New
Language Requirements:  English Essential
Job ID:  123131
Employment Type:  Temporary - New
Job Details: 

Job Requisition Id: 123131  
Business Function: Human Resources  
Primary City: Toronto 

Other Location: Mississauga
Province: Ont. - GTA 
Employment Type: Temporary - New 
Employment Status:  3 to 6 month tem assignments, with possiblity of extension
Language Requirement: English Essential 
Employee Class and Level: OP 01 
Working Hours: 7:00 to 15:00 OR 15:00 to 23:00,  Monday to Friday
Number of Vacancies: 12  
Job Closing Date : 14/06/2021

Job Description

The Trainer is accountable for the delivery of new corporate and approved local training programs relating to mail processing, delivery operations and the introduction of new products, services, processes, systems and equipment; and for the quality of the delivery of this training. The Trainer contributes to the establishment of appropriate training needs, participates with the client in the planning process, conducts training to meet Corporate standards, conducts post course assessments to ensure learning process and objectives are met, implements approved new training packages, as well as provides input for changes and/or improvements to existing programs. The trainer also promotes and maintains good employee/management relations.

Job Responsibilities

Below are the main job requirements and responsibilities for Trainer role.

  • Conducts corporate training programs in all aspects of mail operations, and the introduction of changes to equipment, systems, services, products or processes, as well as leadership development. Uses knowledge of effective methods of adult learning to provide training solutions that are appropriate to client needs. This may include traditional classroom training, on the job training, demonstrations, workshops etc. Ensures training provided is consistent across all operating shifts.
  • Tests the skills, abilities, and knowledge of light vehicle operators both in a classroom and vehicle operating setting; issues authorization of individuals to operate corporate vehicles.
  • Works in collaboration with clients to identify local training needs. Develops and adapts new training programs, as approved for local use. Participates with team leaders in the planning and implementation process. Makes recommendations to the Superintendent, Training on changes and/or improvements to existing corporate Programs.
  • Conducts and administers performance assessments, evaluations and tests related to training potential hires to Canada Post and new employees of the Corporation. Analyzes and interprets results, and provides feedback to potential hires, new employees and the management team on training and testing results.

Job Responsibilities (continued)

  • Administers procedures which ensure effective training of employees, including post course evaluation and follow-up activities.
  • Provides counseling and coaching to current employees, and provides direction and recommendations to employees and management staff on further training or remedial action required when training standards are not achieved. May recommend disciplinary action.
  • Records and inputs training information into the training event manager system in SAP.
  • Performs as instructor and/or facilitator on training and development programs within the region and, as required, to employees external to the region. Monitors and provides appropriate feedback and coaching to peer mentors.
  • Maintains a thorough knowledge of the latest systems, processes, services, equipment products and technologies used within mail operations. Remains current on training and development methodologies and practices.



  • Degree, diploma, or certificate from an accredited university/college in one of the following: Adult Education, Instructional Design, Organizational Learning, Psychology OR 
  • A combination of a high school diploma and current relevant experience


  • Minimum 2 years’ Experience in Collection and Delivery, Transportation or Mail Processing environment
  • Possess a valid permanent provincial driver’s license
  • Have a satisfactory safe driving record (Please note: you may be required to submit a driver’s abstract to validate your driving record)


  • Strong relationship, leadership, coaching and mentorship skills.
  • Ability to deliver training while following standard material. All candidates will be asked to demonstrate through teaching presentation as part of interview. An Instructor Guide will be provided 1 week prior to the interview to prepare for the teaching presentation..
  • Ability to show resiliency while working in fast-paced, changing environments.
  • Ability to work independently and efficiently.

Other Information

3 to 6 month assignments

Shift Work Required - Days or Afternoon
Days of Work: Monday to Friday
Hours of Work:  7 to 15:00 or 15:00 to 23:00
Location: 4567 Dixie Road Mississauga or 145 The West Mall Etobicoke


Safety Sensitive Positions
This position may be considered a Safety Sensitive position.


Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Leadership Behaviours
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.

Position Occupancy

Applicants who are currently members of the employee group - the provisions of the collective agreement apply which respect to position occupancy requirements.


Applicants who are currently members of another employee group - should contact their human resources representative to learn more about their position occupancy requirements.

Interview Notification
Should you be contacted for an interview, you are required to notify your Team Leader. If you do not meet the position occupancy guidelines above, you will need to provide confirmation from your General Manager and Director, Human Resources responsible for your function/region that you can be considered for this opportunity.

Job Segment: Curriculum, ERP, Temporary, SAP, Training, Education, Technology, Contract

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