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Job Title:  Business Solutions Representative


Vancouver, BC, CA

Other Location(s): 
Employment Type:  Full-Time
Language Requirements:  English Essential
Job ID:  121244
Employment Type:  Full-Time
Job Details: 

Job Requisition Id: 121244  
Business Function: Sales  
Primary City: Vancouver 
Other Location(s): 
Province: British Columbia (CA-BC) 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: English Essential 
Employee Class and Level: SL 06 
Number of Vacancies: 2  
Job Closing Date (dd/mm/yyyy): 21/10/2021

Job Description

The Representative contributes to the achievement of individual performance goals and team targets by selling business solutions to assigned customers and prospects within a designated industry sector, geographical area or line of business.  The Business Solutions Representative utilizes superior communication skills and product and service knowledge to identify value added customer solutions that are aligned with Canada Post sales strategies and address customer business drivers.  In collaboration with Canada Post internal contacts, the Business Solutions Representative assesses customer risk and growth potential and develops appropriate sales contracts, and action plans to maintain and grow sales revenue.   

Job Responsibilities

Below are the main job requirements and responsibilities for the Representative.


  • Using consultative selling techniques, the Representative is directly accountable for achieving or exceeding individual revenue targets and National Customer Value Index (CVI) targets.  The customer base consists of customers within a designated industry, geographical area, or line of business, that generate, or have the potential to generate, a minimum pre-defined revenue.


  • Develops an annual sales plan aligned to achieve sales quota, and initiates adjustments to the plan as required to achieve targets. The Representative monitors the sales cycle activities and performance indicators to determine the long term potential of individual clients, and to develop customer specific action plans to win additional business.


  • Through the establishment of relationships with key decision-makers in all areas of the customer’s business, the Representative decides on the appropriate solution fit by identifying and assessing the customer’s business needs, by creating ways to engage and keep the customer’s interest during the selling process, and by promoting the superior value and benefits of Canada Post’s products and services.


  • Consults with internal Canada Post contacts to assess customer risk and growth potential, and uses knowledge of trends as well as the customer’s financial condition and business plan to develop appropriate sales contracts based on cost benefit analysis of the sales opportunity.  Monitors and reviews customer sales contracts and adjusts contract type and level as required. 

Job Responsibilities (continued)

  • Maintains regular contact, and works in partnership with internal Canada Post contacts to facilitate customer problem resolution, and to develop strategies and implement specific action plans to minimize shortfalls and maintain and grow sales revenue.


  • Prepares and delivers effective presentations internally and externally and is responsible for writing successful sales proposals and businesses cases, and effective internal communications.


  • Ensures all sales call activity information is captured, maintained and updated in the corporate database system, including customer contact information, market and competitive intelligence and the like.


  • Gains and maintains knowledge and understanding of Canada Post products and services and their value proposition in order to sell both innovative and appropriate solutions which add value to customer's business operations and to increase cross-sell and up-sell sales opportunities.  In addition, the Business Solutions Representative must have knowledge of Canada Post’s operations and delivery processes, as well as knowledge of the customer’s industry sector and the competitive market.





  • Post Secondary Degree/Diploma (Equivalent experience, as defined below, may be accepted in lieu of a Post Secondary Degree/Diploma)



  • Not Applicable




  • Minimum 4 years of Commercial business to business sales experience
  • Working knowledge of Microsoft Office (i.e. understand the major features of each software application)


Other Candidate Requirements


  • Possess a valid provincial drivers license
  • Automobile required   

Other Information


Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Leadership Behaviours
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Transformation – We will innovate and transform to win in the marketplace.
Customer – We serve Canadians with pride and passion.
Integrity – We act responsibly and with integrity.
Respect – We treat each other with fairness and respect.
Safety – We are committed to a safe and healthy environment for all our stakeholders.

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