Manager, Plant Operations, Shift 1 & 3

Job Description

Under the leadership of the Operations Director, manages the end-to-end mail processing operation of all value streams on their assigned shift, so that operating targets, service and production standards and customer requirements are met.    Manages employees through a team-based approach including:  coaching, career development, succession planning and training, performance management and knowledgeable interpretation of collective agreements.  Applies and promotes good management practices.  Hires, promotes and releases employees within area managed.  Manages the implementation of process improvements as recommended by the Value Stream Specialist.

Job Responsibilities

Below are the main job requirements and responsibilities for the Shift Manager 

• Manages the total mail processing operation on the shift, across all value steams, so that operating targets and service and production standards are met or exceeded.

• Provides leadership to superintendents/supervisors and staff, achieving a high level of motivation and productivity.  Leads team leaders and employees in implementing initiatives to achieve process improvements.

• Promotes continuous improvement by testing and implementing changes to documented processes as recommended by the Value Stream Specialist (VSS).  

• Operates within the prescribed operational budget by utilizing the appropriate labour mix and processing systems. Contributes to the development of the Director’s fiscal year and long-range business plans. 

• Works with Production Control & Reporting and the Value Stream Specialists to determine adequate staffing levels to meet value stream targets and customer demand requirements; initiates corrective action and provides direction as needed to meet schedules and dispatch commitments.

• Maintains up-to-date knowledge regarding continuous improvement, Lean methodologies, process management and related disciplines.  Implements appropriate dashboard measures for each value stream consistent with customer requirements and corporate performance indicators.
   

Job Responsibilities (continued)

• Creates and sustains a productive labour relations environment through the effective administration of Collective Agreements.  Maintains appropriate relationships with Union and Association representatives.  

• Develops and implements practices to ensure a safe, healthy and respectful work environment.  Represents the Corporation on the local Health and Safety Committee.  

• Fosters an environment that is conducive to employee engagement.  Facilitates successful goal accomplishment by translating the Corporate vision and business strategies.

• Applies the Corporate performance management program including mid-year and year-end reviews, identifying competencies that require improvement and developing training plans to close the gaps.  Promotes and maintains effective training.

• Consults and advises other Shift Managers and the respective Value Stream Specialists on issues that affect overall operations. 

Qualifications

Education

• Completed post-secondary education in a related field.

Experience

• 3 to 5 years of relevant functional experience.
• 2 or more years’ experience in a supervisory role.

Other Candidate Requirements

• Proficient computer skills and competent with Microsoft Office programs and other job relevant programs.
• Excellent team building and leadership skills experience.
• Sound organizational, analytical, judgment and decision-making skills with proven abilities in problem solving.
• Solid interpersonal skills with an ability to build and maintain relationships.
• Strong oral and written communication skills.
• One or more years of experience in a unionized environment an asset.
• Adept at relationship management and motivating others.
• Highly influential with strong negotiation skills.
• Sound judgement and decision making abilities.
• Skilled in change management and project execution.

Other Information