Manager, Credit Management

Job Description

The Manager, Credit Management is accountable for managing Canada Post’s accounts receivables through collections and accounts’ reconciliation in the most expeditious and cost effective manner. The Manager is responsible for the collection of accounts owing to the Corporation, reconciliation of customer accounts, customer contacts as concerns accounts receivable, proper validation and issuance of adjustments and refunds on customers’ accounts.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Credit Management.

• Develops and implements plans to maintain the age of accounts receivable within CPC parameters and general corporate standards. Manages performance of overdue accounts.

• Arranges for thorough review and audit of all adjustments and refunds associated with the A/R portfolio assigned to his team and takes corrective actions on identified issues.

• Implements policies and procedures for the collection of accounts for commercial accounts and franchises. Manages the review, acceptance or rejection of credit blocked orders.

• Establishes, maintains, monitors and adjusts processes, systems and procedures to provide the Corporation with adequate, appropriate and accurate financial and statistical information on customer receivable, cash-in flow and, receivable positions.

• Provides clear and focused direction for the team in the formulation and implementation of business plans which leads to the success of the team, continually improve ESI and CSI and focus on process improvement.

Job Responsibilities (continued)

• Applies effective human resources practices to lead, coach, develop a team of professionals to meet team and individual goals. Provides orientation/training programs to new team members.

• Develops, implements, and manages team performance measures against targeted Key Results Areas and Key Performance Indicators.

• Collaborates with other teams to reduce accounts receivable balance and credit risk and supports different process improvement projects of the Corporation.

• Keeps current with external business practices and benchmarking in the credit management, collections and accounts receivable.

Qualifications

Education

• Completed post-secondary, preferably in commerce, finance, economics, accounting, business administration, or a related field.

Experience

• 3 to 5 years of relevant functional experience.
• 2 or more years’ experience in a supervisory capacity.

Other Candidate Requirements

• CCP or CPA (CA, CMA, CGA) professional designation.
• MBA an asset.
• Proficient computer skills and competent with Microsoft Office programs.
• Excellent team building and leadership skills and experience.
• Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving.
• Strong interpersonal skills with an ability to build and maintain relationships.
• Strong oral and written communication skills.
• One or more years of experience in a unionized environment an asset.

Other Information